What are the responsibilities and job description for the Part time Customer Service Suppoart position at Ford Tool & Machining, LLC?
This position supports customer service with day-to-day office activities. The Customer Service Support role serves as a flexible resource within the customer service department by providing exceptional customer support, processing customer orders, following up on customer emails and phone calls, and helping ensure orders are moving through the appropriate process. This position may also assist with inventory-related tasks and other office needs as assigned.
Essential Duties and Responsibilities:
- Answer inbound customer inquiries
- Enter new part #’s in Epicor system
- Review incoming customer orders to confirm pricing matches the quote.
- Process Customer purchase orders in the Epicor system
- Process customer return and credit requests.
- Research customer inquiries about open orders
- Follow up on customer quotes
- Department filing and record keeping
- Scan and save prints, orders, and other documents to the appropriate job record in the system.
Education and/or Work Experience Requirements:
· Two years of customer service experience in a manufacturing environment.
· Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
· Excellent computer proficiency, including Microsoft Office programs such as Word, Excel, and Outlook.
· Positive attitude and confidence when interacting with internal and external customers.
Physical Requirements:
· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
· Must be able to lift and carry up to 50 lbs
· Must be able to talk, listen, and speak clearly on the telephone.
Pay: $17.00 - $19.00 per hour
Expected hours: 20.0 – 25.0 per week
Experience:
- customer service in manufacturing environment: 2 years (Preferred)
Work Location: In person
Salary : $17 - $19