What are the responsibilities and job description for the Automotive Service Advisor position at FORD GROVES?
Are you friendly, courteous, organized & caring? Then there is a spot for you on the Service Team at the New Ford Groves! While experience is preferred, training will be provided for the right person who is dedicated to Customer Satisfaction. Please come visit our Beautiful New Dealership and bring a smile with your resume to Dan Dowling, our Service Manager.
You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explain the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality that have automotive interest.
Responsibilities:
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person.
What We Offer:
Medical, Dental, and Vision
Paid time off and vacation
Employee vehicle purchase plans
Qualifications:
Organized and friendly personality
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person