Customer Service Representative

Job description

Customer Service Representative

At Forbo Flooring Systems, creating better environments is more than just a tagline. In Customer Service, we create better environments for our customers by anticipating their needs and exceeding their expectations.

We are looking for a service professional with extensive customer service experience to join our Customer Service team. This key position will promote and support a positive work atmosphere, with heavy emphasis on professionalism, teamwork, empowerment, and accountability. This position is based in the Hazleton, PA area. Working hours are Monday through Friday, 10:30 AM to 7:00 PM. Initial onsite training in Hazleton, PA is required. Upon successful completion of training, the role will transition to a fully remote position.

Responsibilities:

• Verifies information provided on the customer order to ensure order entry accuracy.
• Processes customer orders promptly and in line with current order entry procedures.
• Answer and direct incoming phone calls promptly and courteously.
• Monitors and manages open orders to ensure customer delivery dates are met.
• Handles customer inquiries promptly, accurately, and professionally.
• Handles and resolves customer complaints.
• Documents customer interactions.
• Works internally to resolve problems, facilitate solutions, and enhance the customer experience.
• Initiates and maintains a positive experience for the customer.
• Educates the customer on Forbo products, applications, and processes.
• Participates in and provides expertise as a member of the Customer Service team.
• Provides back up support to other team members.
• Participates, supports, and provides feedback on the Perfect Service program and Forbo’s policies and procedures.
• Performs other related duties as assigned.

Requirements:

• Excellent written and verbal communication skills.
• Ability to manage time effectively, prioritize, and multi-task.
• High degree of accountability and attention to detail.
• Actively supports change.
• Experienced working both independently and within a team environment.
• Proficient computer skills.
• Customer-focused and solution–oriented.
• Dependable and adaptable

Forbo Flooring Systems is an Equal Opportunity Employer providing a drug-free work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The above statements are intended to describe the general nature and level of work being performed by the assigned employees. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please provide the minimum salary or salary range you require to accept this position. Must be a dollar $ figure.

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Hazle Township, PA 18202