Product Manager

Project / Program Manager – PMO (Hospitality | Americas)

Location: Americas (Hybrid/Remote depending on location)

Experience Level: Senior (7 years)

Education: Bachelor’s required; Master’s preferred

About the Role

We are seeking an experienced Project / Program Management professional to provide structured PMO support across a portfolio of high-impact initiatives within a large, complex hospitality organization. This role partners closely with senior leaders and cross-functional teams to bring clarity, structure, and execution discipline to initiatives that directly impact hotel performance, general manager capability, owner relations, and operational efficiency.

This is a highly visible role suited for someone who thrives in ambiguity, enjoys cross-functional coordination, and can translate strategy into execution.

Key Responsibilities:

Project Management & Governance

• Develop project charters, scopes, timelines, RACIs, and KPIs
• Establish governance routines (steering committees, workstream check-ins, reporting cadence)
• Track risks, issues, dependencies, and mitigation plans

Cross-Functional Coordination

• Act as a central program coordinator across Operations, HR, Finance, Commercial, Design, and other teams
• Prepare leadership-ready materials that synthesize insights and support decision-making

Tools, Systems & Reporting

• Maintain dashboards, trackers, and documentation (Smartsheet required)
• Build standardized templates, workflows, and reporting frameworks

Change Management & Communication

• Support communication planning, leadership updates, and stakeholder messaging
• Develop training materials and facilitate rollout sessions

Data & Outcomes Tracking

• Produce regular status updates and performance insights
• Support KPI definition and ensure transparent progress tracking

Knowledge Transfer & Handoff

• Design and execute structured handoffs for all projects
• Develop playbooks, operating guides, and documentation
• Lead training sessions to transition ownership to internal teams

Example Initiatives You May Support

• Redesigning enterprise budget planning processes
• Standing up GM performance and talent review frameworks
• Standardizing monthly reporting and owner communication cadences
• Improving enterprise email and communication flow to hotels
• Designing and launching GM sentiment surveys
• Supporting AI-informed staffing model pilots
• Refining GM and hotel performance scorecards

Qualifications

• 7 years of experience in management consulting, project management, or program management
• Proven success leading complex, cross-functional initiatives
• Strong proficiency with Smartsheet and PMO tools
• Excellent executive-level communication and stakeholder management skills
• Ability to create structure, simplify complexity, and drive clarity
• Experience supporting enterprise change management
• Hospitality or multi-unit operations experience strongly preferred