What are the responsibilities and job description for the Onsite Catering Client Success position at Fooda?
Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.
Powered by technology and a network of 3,500 restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
This person is the operational leader responsible for the full execution of one or more Fooda clients. They ensure every location and service under their portfolio delivers a seamless, hospitality-driven experience that reflects Fooda’s standards of quality and care.
You will provide leadership and direction to all onsite personnel assigned to their client(s), creating clarity, consistency, and a strong service culture across their entire footprint. They partner closely with restaurant teams, onsite staff, internal partners, and client stakeholders to maintain operational excellence and proactively support client needs.
With responsibility that spans multiple sites or service types, the Event Manager plays a central role in driving service consistency, supporting client satisfaction, and leading people and operations across the program.
This role reports to the Regional Vice President.
What You Will Be Doing:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.
Powered by technology and a network of 3,500 restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
This person is the operational leader responsible for the full execution of one or more Fooda clients. They ensure every location and service under their portfolio delivers a seamless, hospitality-driven experience that reflects Fooda’s standards of quality and care.
You will provide leadership and direction to all onsite personnel assigned to their client(s), creating clarity, consistency, and a strong service culture across their entire footprint. They partner closely with restaurant teams, onsite staff, internal partners, and client stakeholders to maintain operational excellence and proactively support client needs.
With responsibility that spans multiple sites or service types, the Event Manager plays a central role in driving service consistency, supporting client satisfaction, and leading people and operations across the program.
This role reports to the Regional Vice President.
What You Will Be Doing:
- Lead the end-to-end execution of one or more client logos, ensuring every service and location meets Fooda’s hospitality and quality standards.
- Manage and develop all onsite personnel assigned to your program, fostering clear communication, accountability, and alignment across the onsite team.
- Partner with restaurant teams to ensure they are prepared for daily service, address issues quickly, and uphold expectations across all locations.
- Build strong relationships with client stakeholders, serving as an operational partner who anticipates needs and ensures customer satisfaction.
- Monitor and refine operational processes—staffing, workflows, service rhythms—to keep the program running efficiently and at scale.
- Support business updates and insights for your program, escalating risks or opportunities to the Sr. Strategic Account Manager.
- Oversee the operational details that keep the entire program running smoothly, from service preparation to presentation to onsite communication.
- You’re a natural people leader who creates clarity and brings out the best in the teams you support.
- You take ownership of the full service experience across multiple locations and enjoy keeping complex programs running smoothly.
- You communicate confidently and professionally with clients, vendors, and staff.
- You’re organized, adaptable, and comfortable balancing both daily operational needs and broader program goals.
- You thrive in environments where you can guide others, solve problems, and ensure consistency across many moving parts.
- You bring experience in hospitality, catering, food service, or multi-site operations—and enjoy being the leader who ensures everything comes together.
What We’ll Hook You Up With:
The salary range for this role is between $65,000- $75,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.
- Competitive base salary, bonus plan, and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Company-issued laptop
- Daily subsidized lunch program (ours!)
Salary : $65,000 - $75,000