What are the responsibilities and job description for the Client Success Architect position at Calyptus?
Want to put your job search on autopilot? Join our platform, complete a 6-minute AI screening interview, and get auto-applied to 100s of high-paying roles.
Sign up now at https://app.calyptus.co/auth/candidate/sign-up and let the opportunities come to you.
____________________________________________________________
What You’ll Do
- Refine and scale core customer success processes, including onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
- Partner with customers and internal stakeholders to drive product adoption, demonstrate value realisation, and identify expansion opportunities
- Lead customer advocacy initiatives such as case studies, reference calls, and participation in customer advisory boards
- Represent our customer success stories and best practices at industry events, panel discussions, and webinars
- Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience and resolve escalations effectively
- Provide customer-led feedback on product enhancements and feature requests
- Travel within the US for on-site customer meetings, training sessions, and key industry events
What You’ll Bring
- Bachelor’s degree, or equivalent combination of education and experience in pre-sales or customer success within Security, Cloud, or Network Systems
- 5 years of experience in a Sales Engineering or Customer Success role
- Proven success in building executive relationships and driving strategic account planning
- Broad technical knowledge across risk visibility and prioritisation, cloud architecture, networking, security, and IT transformation
- Strong understanding of solution architecture and design across both on-premise and cloud environments
- Experience managing complex customer lifecycles, from onboarding through to renewal and expansion
- A consultative, proactive, and outcome-focused approach to customer engagement
____________________________________________________________
Disclaimer: Calyptus uses an automated assessment tool that scores applicants.
Want to put your job search on autopilot? Join our platform, complete a 6-minute AI screening interview, and get auto-applied to 100s of high-paying roles.
Sign up now at https://app.calyptus.co/auth/candidate/sign-up and let the opportunities come to you.