What are the responsibilities and job description for the Customer Service Representative position at Food with Care Inc?
The Customer Service Representative (CSR) supports daily customer communication, order processing, product inquiries, and service issue resolution. This role works closely with Production, Warehouse, and Fleet teams to ensure accurate and on-time fulfillment of customer needs.
Key Responsibilities• Answer customer calls, emails, and messages promptly and professionally.
• Process daily orders and confirm accuracy of quantities and delivery schedules.
• Communicate product changes, shortages, or substitutions.
• Document customer issues and resolutions.
• Support routing and delivery updates.
• Maintain updated account information and order notes.
• Work with internal teams to resolve concerns quickly.
• Provide exceptional service and maintain strong customer relationships.
Qualifications & Requirements• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy.
• Bilingual (English/Spanish) preferred.
Physical Requirements• Ability to sit and use a computer for extended periods.
• Ability to walk into production or warehouse areas as needed.
Food With Care is an equal opportunity employer and is committed to providing a workplace free of discrimination. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under applicable federal, state, or local laws.
Food With Care maintains a drug-free workplace in accordance with Florida law. The use, possession, distribution, or sale of controlled substances or alcohol in the workplace is strictly prohibited. Employees may be required to undergo drug and/or alcohol testing as a condition of employment, including pre-employment, reasonable suspicion, post-accident, or as otherwise permitted by law.