What are the responsibilities and job description for the Sr. ServiceNow Platform Engineer position at Food Management Search?
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IMPACT: The Senior Engineer - ServiceNow Platform role will involve overall platform implementation, driving innovation, ensuring system optimization, and be responsible for solution design for platform delivery. Ideal candidates demonstrate strong leadership, architecture and development skills to guide technical teams and business stakeholders.
COMPANY: A $1.5B globally recognized, publicly traded company with a long-standing presence in internet infrastructure and cybersecurity.
OFFERED: At this company, you will enjoy competitive perks like stock options, bonuses, employee stock purchase plan and comprehensive benefits, all while collaborating with top-tier professionals in a dynamic environment. Join a global team where you will make a direct impact on security and innovation. With a hybrid, flexible work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society.
LOCATION: Reston, VA. This is a flexible hybrid (2x/wk in office) role. Must reside within a reasonable commute to Reston, VA (highly preferred) or motivated to relo to the area PRIOR to joining (with company assistance). This is an excellent place for an IT professional to work and live. The area was master-planned to balance work, life, and nature, and it offers parks, lakes, and trails, great schools, a walkable town center with shops, restaurants, and entertainment and access to the Metro Silver Line for easy commuting into D.C.
AREAS of RESPONSIBILITY
- Platform Strategy (ServiceNow)
- ServiceNow Implementation & Optimization
- Leadership
- Stakeholder Engagement & Communication
- Continuous Improvement
- Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practices
- Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform
- Define platform roadmaps, by ensuring scalability, performance, stability, and audit compliance
- Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities
- Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
- Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
- Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
- Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders
- Provide process governance and technical best practices
- Offer mentorship and guidance for a team of ServiceNow engineers
- Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success
- Meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision maker
- Engage with executive leadership and management to understand business objectives, providing solutions that deliver tangible value and measurable outcomes
- Coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones
- Establish technical governance and best practices to continuously improve platform performance and operational efficiency
- Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
- Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems
IDEAL PROFILE
- 10 years of experience with ServiceNow platform development, including deep technical expertise in ITSM, ITOM, ITAM and SecOps. Experience with GRC is a plus.
- Adept at gathering requirements and designing solutions that utilize built in ServiceNow functionality where possible, to deliver the desired functionality.
- Strong knowledge of architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations.
- Proven experience leading technical teams through the entire project lifecycle on large-scale projects, while providing process governance.
- Highly-skilled with scripting languages in the context of ServiceNow platform development and Service Portal.
- Experience integrating ServiceNow with external systems via APIs, Integration Hub and Spokes.
- Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes.
- Demonstrate an understanding of how brining in or not bringing in particular attributes will impact functionality.
- Experience with Agile, Scrum and Kanban development methodologies.
- Demonstrated ability to mentor technical teams, ensuring a collaborative and high-performance culture.
- Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders.
- Experience in Perl and Python programming in Linux environment is a plus.
- Must reside within a reasonable commute to Reston, VA (highly preferred) or motivated to relo to the area PRIOR to joining. Neither remote nor delayed relocation are an option.
- ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL v3/v4 certification
- Certified Technical Architect (CTA)
