Sales Account Manager--Steel background required - Industrial Sector

POSITION SUMMARY

Must have Account Manager/Outside Sales experience for a Steel Manufacturing environment/product.

A Local Account Manager is the bridge between the Fomas Group and clients. She/He fosters client relationships, understand their needs, and work strategically to provide solutions that drive mutual growth and profitability. She/He is the vital 'people persons' in the boardroom, ensuring clients feel heard, valued, and well-served.

Reports to the Regional Sales Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as applicable.

• Drive customer satisfaction and retention: By building strong relationships, understanding client needs, and exceeding expectations.
• Expand account growth: Identify upsell and cross-sell opportunities, propose solutions that add value, and contribute to increased revenue generation.
• Ensure effective communication and collaboration: Maintain clear and consistent communication with clients, keep internal stakeholders informed, and foster a collaborative environment to address client needs efficiently.
• Monitor and optimize account performance: Track key metrics, identify areas for improvement, and implement strategies to enhance client success.
• Stay informed of industry trends: Continuously learn about market developments, competitor offerings, and customer best practices to ensure the company remains competitive and client solutions are up-to-date.

ACCOUNT MANAGER RESPONSIBILITES

• Develop and maintain strong relationships with assigned clients
• Consult with clients to understand their needs and challenges
• Identify and propose solutions that meet client requirements
• Negotiate and close contracts
• Oversee account performance and manage client expectations
• Developing New Customers
• Resolve commercial client issues and support/facilitate other functions complaints effectively (e.g. quality, delivery, payment);
• Communicate client feedback and recommendations to internal teams
• Generate reports and track key performance indicators (KPIs)
• Develop a deep understanding of the client’s market, industry trends, and competition
• Responsible to define Budget, Forecast and regular outlook for the responsible Accounts
• Stay up-to-date on industry trends and competitor offerings

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Strong relationship-building and communication skills
• Excellent customer service orientation
• Proven sales and negotiation skills
• Steel industry background
• Ability to manage multiple accounts and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Proficient in CRM (if available), analytic software and other relevant tools
• Knowledge of the company's products and services
• Ability to work independently and as part of a team

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have Outside Sales experience for a manufacturing environment/product?

Ability to Commute:

• York, SC 29745 (Preferred)

Ability to Relocate:

• York, SC 29745: Relocate before starting work (Preferred)

Work Location: In person