What are the responsibilities and job description for the Operations Manager position at Folio Association Management?
Position Summary: Folio Association Management (FAM) is seeking a highly organized, operationally driven Operations Manager / Licensed Community Association Manager (CAM) to support and oversee the Miami division. This is a leadership and administrative role responsible for:
- Driving operational standards and internal office performance
- Supporting Regional leadership with onboarding, training, reporting, compliance, and process execution
- Providing field support as a licensed CAM, including onsite coverage for communities during manager absences (PTO, vacancies, transitions)
This role is critical to ensuring consistency, accountability, and service delivery excellence across the Miami portfolio.
Key Responsibilities
Office & Administrative Leadership
- Oversee daily operations of the Miami office, ensuring efficiency, organization, and adherence to company standards
- Manage administrative staff and workflows, including client sale and rental applications, document control, recordkeeping, and office systems
- Maintain office infrastructure including supplies, systems, and vendor coordination
- Serve as a central liaison between Miami operations, Regional leadership, and corporate support teams
- Support HR and Leadership in onboarding of new hires
- Support RVP with team meetings and training events
Standards of Excellence & Compliance
- Monitor and enforce Folio’s operational standards across properties
- Review and audit, Manager reports and board packages, Meeting minutes and agendas, Property files and compliance documentation, Technology platform usage (CINC accounting systems, communication tools, databases)
- Ensure consistency in, Budget timelines, year-end processes, and compliance deliverables, Insurance documentation and regulatory requirements
- Prepare executive-level reporting and presentations for leadership
Operational & Staff Oversight
- Support Regional leadership in supervising onsite teams, including:
- Assist in staffing coordination, onboarding, and performance tracking
- Identify operational gaps and implement process improvements
- Ensure company policies and procedures are consistently followed across properties
- Provide direct manager training on tools and systems as needed
Onsite CAM Coverage & Field Support
- Serve as a licensed backup Community Association Manager for the Miami portfolio
- Provide onsite coverage for Manager PTO or absences, Staffing gaps or transitions, New property onboarding
- Attend Board meetings, manage vendor interactions, and support day-to-day operations when deployed onsite
- Step into active community management responsibilities as needed, ensuring continuity of service
Communication & Reporting
- Maintain clear, professional communication with Regional leadership, Onsite managers and staff, Internal departments
- Assist in preparing internal communications related to staffing updates and operational changes
- Ensure accuracy and timeliness of all reporting systems and databases
Core Competencies
- Operational Excellence & Process Management
- Leadership & Team Support
- Attention to Detail & Compliance Oversight
- Financial Acumen
- Communication & Interpersonal Effectiveness
- Problem Solving & Initiative
- Adaptability (Office Field Environments)
Qualifications
- Active Florida CAM License (Required)
- Minimum 3-5 years of community association management experience (South Florida preferred)
- Experience in both administrative operations and onsite property management strongly preferred
- Strong knowledge of Florida Condominium & HOA regulations (Chapter 718 & 720), Property operations, staffing models, and vendor management
- Proficiency in Microsoft Office and property management software platforms
- Ability to manage multiple priorities in a fast-paced environment
- Bilingual (English/Spanish)
Work Environment & Schedule
- Primary office-based role in Sunrise with travel to local Miami properties as needed
- Full-time, exempt position (Monday–Friday standard schedule)
- Flexibility required for Associate New Hire onboarding support, Onsite coverage assignments, Occasional evenings (Board meetings), Emergency response situations
Why This Role is Critical
This position serves as the operational backbone of the Miami division, bridging:
- Lead Office Administration
- Support Field Operations
- Support Brand Leadership Execution
Success in this role requires someone who can move seamlessly between strategy and execution, while maintaining high standards across both office and property environments