What are the responsibilities and job description for the Power Systems Field Service Supervisor - Bensalem, PA position at Foley Inc?

JOB DESCRIPTION:

Coordinate daily dispatching and scheduling of Field Service Technicians to ensure timely, efficient customer repairs and service delivery.
Serve as the primary point of contact for internal and external customers, maintaining clear communication and ensuring high levels of customer satisfaction.
Manage service operations systems (CE App, D365, GPS tracking) to monitor technician activity, job progress, and overall field performance.
Process service calls, approve technician time, create detailed work orders, and coordinate parts delivery to job sites.
Schedule both field and shop repairs while reviewing work-in-progress (WIP) and long lead-time items (LLTI) to maintain operational efficiency.
Support team performance through regular reviews, team meetings, and collaboration with cross-functional stakeholders.
Enforce and uphold all company policies, with a strong emphasis on adherence to safety regulations and safe work practices in both field and shop environments.
Champion company mission, core values, and safety-first culture, contributing to operational excellence and organizational growth.

RECOMMENDED QUALIFICATIONS:

High School Diploma or equivalent is required.
Minimum 8 years experience in the power generation and/or heavy equipment industry with progressive maintenance/repair supervisory experience which provides the required knowledge, skills and abilities.
Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
Excellent communication and interpersonal skills; both verbal and written.
Experience with Microsoft Office, Excel, Word.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.

Salary : $90,000 - $100,000

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Power Systems Field Service Supervisor - Bensalem, PA

What are the responsibilities and job description for the Power Systems Field Service Supervisor - Bensalem, PA position at Foley Inc?

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