What are the responsibilities and job description for the Power Systems Field Service Advisor - Piscataway, NJ position at Foley, Inc.?
JOB DESCRIPTION:
- Takes incoming phone calls as needed and completes service request forms.
- Schedules service technicians to jobs.
- Communicate with technicians to facilitate work.
- Review service calls in D365 and prepare work orders for closing.
- Manages resources in service department to complete work in a timely manner.
- Communicates with customers to coordinate services and ensure customer satisfaction.
- Manages technicians to meet department and company standards.
- Adhere to COD Policy, Credit Approval Process, Engine Warranty Policy and Procedures.
RECOMMENDED QUALIFICATIONS:
- High School Diploma or equivalent required.
- Minimum 3 years experience in the engine, truck or heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Excellent communication and interpersonal skills; both verbal and written.
- Strong time management skills, ability to work independently and multi-task effectively in a fast-paced environment.
- Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other related software.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veteran
Equal Opportunity Employer. Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.