What are the responsibilities and job description for the Parts Customer Care Manager - Piscataway, NJ position at Foley Inc?
JOB DESCRIPTION:
- Oversee daily parts counter operations, ensuring efficient service and issue resolution for internal and external customers
- Manage staffing schedules, including weekly/monthly coverage and standby assignments across territories
- Monitor and control labor expenses while identifying and implementing process improvements for optimization
- Track and maintain key performance metrics (e.g., abandoned call rate, KPIs) and communicate results with data-driven insights
- Lead, coach, and hold team members accountable for performance, including goal setting, evaluations, and development planning
- Partner with HR to coordinate training programs and support ongoing employee development initiatives
- Manage operational reporting (open orders, back orders, invoicing discrepancies, etc.) to ensure accuracy and timely resolution
- Collaborate cross-functionally with service departments, product support, and leadership to align on goals, policies, and customer solutions
- Serve as a key contact for high-profile customers and oversee corporate programs, including marketing discounts and claims processes
RECOMMENDED QUALIFICATIONS:
Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans |
Salary : $90,000 - $100,000