What are the responsibilities and job description for the Inside Sales Specialist position at Focus?
Location: Birmingham, AL
Employment Type: Full-Time, Exempt
Department: Sales
Reports To: Sales Operations Manager
Compensation: $65k-$75k salary ( 20% sales incentive plan)
Position Summary
The Inside Sales Specialist is responsible for driving perimeter security solution sales by qualifying and cultivating leads, managing the sales cycle from initial planning through installation, and delivering exceptional service to prospective and existing clients. This role acts as a critical link between customers, outside sales representatives, and internal operations teams to ensure seamless execution and delivery of order commitments.
Key Responsibilities
Employment Type: Full-Time, Exempt
Department: Sales
Reports To: Sales Operations Manager
Compensation: $65k-$75k salary ( 20% sales incentive plan)
Position Summary
The Inside Sales Specialist is responsible for driving perimeter security solution sales by qualifying and cultivating leads, managing the sales cycle from initial planning through installation, and delivering exceptional service to prospective and existing clients. This role acts as a critical link between customers, outside sales representatives, and internal operations teams to ensure seamless execution and delivery of order commitments.
Key Responsibilities
- Sales Pipeline & Lead Cultivation: Pursue new security solution opportunities in partnership with outside sales, independent reps, project managers, and sales leadership. Screen website inquiries, track leads, and guide prospective customers through the sales process from initial interest to conversion.
- Proposal & Presentation Development: Prepare and deliver new business proposals via phone or web presentations, showcasing product features, benefits, and competitive advantages.
- Order Processing & Account Management: Process sales orders accurately from initial inquiry through invoicing. Interpret customer requirements, provide accurate pricing quotes, communicate lead times, and outline credit and delivery terms.
- Bid & Opportunity Analysis: Review formal bid request documents to identify opportunities where custom security fence products provide superior solutions over standard alternatives.
- Project Tracking & Execution: Maintain the security project tracking log to follow up on active initiatives and ensure all client needs are addressed.
- Cross-Functional Coordination: Collaborate closely with supply chain, plant operations, shipping, and customer service to track order status and uphold delivery commitments.
- Relationship & Market Management: Maintain up-to-date account records, coordinate literature and product sample distribution, and participate in industry trade shows and meetings as needed.
- Education: Bachelor's degree preferred.
- Experience: Minimum of 1 year of related sales experience, ideally within manufacturing, building materials, security, or industrial product sectors.
- Technical Skills: Proficiency in Microsoft Office Suite (advanced Excel, PowerPoint) and data management systems.
- Core Competencies: Excellent written and verbal communication skills, strong attention to detail, proactive problem-solving, and a proven ability to build collaborative relationships.
- Environment: Professional office environment with quiet noise levels.
- Travel: Occasional travel as needed for meetings or trade shows.
- Physical Demands: Regularly required to sit, talk, and listen. Occasional lifting or moving of materials up to 20 pounds (e.g., product samples)
Salary : $65,000 - $75,000