What are the responsibilities and job description for the Deskside Support Technician (Level 2) – Automotive Manufacturing position at Focus?
Location: Vance, AL
Schedule: On-site
About The Role
We are seeking a Deskside Support Technician (Level 2) to provide hands-on IT support within a large automotive manufacturing environment. This is not a typical office support role-you'll be directly supporting systems and users that keep production running on the plant floor.
If you enjoy troubleshooting in fast-paced environments and want exposure to enterprise-level infrastructure, this is a great opportunity to grow your IT career.
Key Responsibilities
Schedule: On-site
About The Role
We are seeking a Deskside Support Technician (Level 2) to provide hands-on IT support within a large automotive manufacturing environment. This is not a typical office support role-you'll be directly supporting systems and users that keep production running on the plant floor.
If you enjoy troubleshooting in fast-paced environments and want exposure to enterprise-level infrastructure, this is a great opportunity to grow your IT career.
Key Responsibilities
- Provide deskside support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, and network connectivity issues
- Support production-critical systems including shop-floor workstations, RF scanners, and printers
- Deploy and image Windows 10/11 devices using tools such as SCCM, MDT, or Autopilot
- Support Microsoft 365, Active Directory, Azure AD (Entra ID), and Group Policy
- Configure and troubleshoot network printers and TCP/IP connectivity
- Provide support for AV and video conferencing systems
- Respond to high-priority incidents impacting production operations
- Document all work in ticketing systems (ServiceNow or similar) and meet SLA requirements
- Assist with asset management including provisioning, deployment, and decommissioning
- Combination of office and manufacturing/plant floor support
- Exposure to industrial environments (noise, machinery, varying temperatures)
- Required use of PPE (steel-toe boots, safety glasses, etc.)
- Walking and standing for extended periods across a large facility
- 3 years of deskside or desktop support experience in an enterprise environment
- Strong knowledge of Windows 10/11 troubleshooting and deployment
- Experience with Active Directory (user management, group policy, etc.)
- Familiarity with imaging tools (SCCM, MDT, Intune, or similar)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong communication and customer service skills
- Ability to lift up to 50 lbs and work in a physically active environment
- CompTIA A , Network , or Microsoft certifications
- ITIL knowledge or certification
- Experience with Intune/Endpoint Manager and Autopilot
- Previous experience in manufacturing or industrial IT environments
- Familiarity with barcode scanners, label printers, or rugged devices