About Focus Solutions

Focus Solutions is a leading IT company dedicated to providing a comprehensive technology platform, primarily tailored to meet the needs of healthcare practices, with one transportation service client. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are seeking candidates who are eager to grow with the company. As a remote work company, we offer flexibility and a work-life balance while maintaining a strong sense of teamwork and connection.

Role Overview

Focus Solutions is seeking an early-career IT professional to join our team. As the Local Support Technician, you will play a vital role in supporting the technology needs of our transportation service client. You will primarily serve the client's Green Bay corporate office, working onsite a minimum of two (2) days per week, with occasional travel as needed to their various other locations throughout Wisconsin. You'll be responsible for providing technical assistance and support to end-users, both remotely and on-site, ensuring their systems and devices run smoothly. This position offers an exciting blend of remote work and hands-on interaction with clients in the metro area listed for this post.

The ideal candidate will possess excellent customer service skills and a passion for technology and be available for travel to the client sites as needed. Candidates with three or more years of experience are strongly encouraged to apply.

Key Responsibilities

• Respond to user inquiries and technical issues via phone, email, or remote tools in a timely and professional manner.
• Diagnose and resolve hardware and software problems, escalating issues as needed to higher-level support teams.
• Provide technical support for various operating systems, applications, and devices used in client's office settings.
• Install, configure, and update software applications, patches, and operating systems.
• Collaborate with clients onsite to troubleshoot and resolve complex technical issues that cannot be addressed remotely.
• Perform hardware maintenance, including diagnosing and replacing faulty components.
• Assist with the setup and configuration of new workstations, peripherals, and devices.
• Create and maintain documentation of technical procedures and solutions.
• Escalate unresolved issues to appropriate internal teams or vendors and follow up until resolution is achieved.
• Stay updated with the latest technology trends and best practices in the IT sector.

Qualifications

• 3 years of experience as a PC/Help Desk Technician or in a similar technical support role.
• Strong knowledge of Windows and Mac (nice to have) operating systems.
• Familiarity with common healthcare software applications and systems is a plus.
• Basic understanding of networking concepts, including TCP/IP, DHCP, and DNS.
• Excellent problem-solving and analytical skills with the ability to think logically and critically.
• Exceptional communication skills, both written and verbal, with a customer-centric approach.
• Ability to work independently as well as collaboratively within a team.
• A valid driver's license and willingness to travel to client locations in your metro area when required.
• Relevant certifications such as CompTIA A , CompTIA Network , or applicable Microsoft certifications preferred.

What We Offer

• This position offers a salary of $60,000-$75,000 annually, commensurate with experience.
• Fully remote work with flexible scheduling
• Health insurance and 401(k) with company match (tentatively launching company-wide after July 1, 2025)
• Generous paid time off and vacation policy.
• Ongoing professional development, including training opportunities and career growth support.
• Bonus opportunities for employee referrals and Microsoft Solutions Partner certifications
• A supportive, inclusive, and fun work culture that encourages collaboration and innovation.

How to Apply

If you are a motivated and organized individual with a passion for Information Technology, we would love to hear from you. To apply for the Local Support Technician position at Focus Solutions, please answer our applicant questions and submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!

Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.