Community Engagement Specialist (CES) TPT

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Community Engagement Specialist (CES) TPT position exists to engage with our constituents through social media profiles. Will moderate, engage with and respond to constituent comments and/or messages on various social media platforms. Employs best response practices for social media platforms while engaging with FOTF’s social media audiences. Helps to identify viral trending comments to enable quick responses from the ministry when necessary. Stays up to date on Content Producer articles and their anticipated responses. Uses anticipated responses with discernment and as necessary.

Essential Duties/Responsibilities:

• Creates high‑quality responses to social media comments and direct messages across platforms (YouTube, Facebook, Instagram, TikTok, X/Twitter, and others as defined by the Social Media Leadership Team), ensuring alignment with style guides and sound discernment.
  
  
• Identifies spam messages and takes appropriate action in accordance with platform and organizational guidelines.
  
  
• Communicates Focus on the Family’s orthodoxy using approved proto responses, with appropriate personalization and original writing for the designated Key Ministry Indicators (KMIs) and priorities.
  
  
• Determines when a comment or direct message warrants a response, using discernment and established guidelines.
  
  
• Provides empathetic, ministry‑aligned responses that foster authentic engagement and reflect Focus on the Family’s values and resources.
  
  
• Communicates with empathy and professionalism in complex emotional situations while upholding legal and ethical boundaries.
  
  
• Locates, interprets, and applies procedures for all response types using the current knowledge‑management database.
  
  
• Maintains up‑to‑date knowledge of Content Producers’ recommended article responses and incorporates them appropriately.

Other Duties/Responsibilities:

• Required to work from home on snow delays, early closures, or full closure days
  
  
• Required to work overtime when ministry needs arise
  
  
• May have the option to work from home on department designated hybrid days
  
  
• Performs other duties as assigned

Working Environment/Physical Requirements:

• Office/Production environment performed at individual workstations or workstations at home
  
  
• Ability to understand conversational atmosphere of social media
  
  
• Fast paced, high stress, frequent changes in process and procedures 
  
  
• Repetitive motion 
  
  
• Ability to respond to changes in procedures and style guides
  
  
• Ability to perform keying functions for 70% of the time or more
  
  
• Ability to type proficiently minimum 45 words per minute  
  
  
• Sitting for extended periods of time
  
  
• Ability to work evening and weekend shifts as required
  
  
• Ability to speak, hear and see clearly
  
  
• Ability to maneuver multiple computer applications including Microsoft Office Suite, Sprout Social, Salesforce

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Awareness of own strengths and shortcomings; High level of energy and enthusiasm
  
  
• Exhibits a bright, positive attitude and authentic interest in people, building rapport through strong social skills.
  
  
• Emotionally resilient and capable of handling pressure and rejection
  
  
• Maintains a professional presence, reflected in appropriate attire, polished appearance, and respectful demeanor.
  
  
• Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust

Knowledge/Experience:

• Associate’s degree or two years of college preferred 
  
  
• 2-4 years of Social Media response or related experience preferred
  
  
• Knowledgeable in Social Media venues

Skills, Abilities, and Special Talents/Gifts:

• Requires minimal supervision, follows standard practices, referring questionable matters to the Working Supervisor, Community Engagement
  
  
• Embodies empowerment, self-confidence, nimbleness, faithfulness, intentionality, and a positive, “can-do” attitude in all work tasks as assigned
  
  
• Ability to complete a single task through to completion
  
  
• Excellent, high quality customer service / hospitality skills
  
  
• Excellent verbal and written communication skills
  
  
• Strong discernment skills and good common-sense reasoning
  
  
• Ability to discern when prayer is needed and to pray when asked according to guidelines

Pay Range: $18.00 to $21.00

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. 

*Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by March 20, 2026 However, this posting will remain open until filled. 

• The potential employee start date is March 30, 2026

Posting date:  March 9, 2026

Un-posting date: ongoing until filled

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Salary : $18 - $21