What are the responsibilities and job description for the Salon Coordinator/Receptionist position at Focas Hair Salon?
Full Job Description
Purpose: The purpose of the part time Front Desk Coordinator is to ensure customers feel appreciated and valued whether they call or enter our salon. They are responsible for delivering a positive and friendly interaction every time. They are customer advocates whose purpose is to exceed their expectations and make each customer’s salon experience seamless and to their liking.
Experience: Receptionist, salon/spa experience, retail and computer skills preferred.
The Front Desk Coordinator performs an essential role in the salon's overall performance and day-to-day operations. Responsibilities include:
- Manage the salon's appointment book optimally
- Open and/or close the salon, balancing register in the morning and evening
- Answering the phone - following guidelines
- Booking appointments for customers
- Inputting information from intake forms into system
- Following procedure when checking each customer in and out of the salon
- Collects payment for services
- Checks salon voicemail and calls back all customers.
- Confirm appointments for customers that don’t have an email or SMS
- Merchandising retail products, and manages bags for retail product sales
- Refills all collateral, studio forms, refreshments, organizes magazines in the reception.
- Counting drawer at the beginning of a shift and completing end of day deposits.
Also responsible for coordinating each customer’s service, evaluating their experience, and offering a solution should it be less than they expected.
Job duties include:
- Making customers feel welcome at all times
- Answering questions by providing information on the salon and it's services
- Offers product recommendation made by service provider to each customer
- Accurately entering customer information into their profile on POS system. Serving as a liaison between customers and all service providers
- Engaging customers and making them feel comfortable in the waiting area
- Offering customers our great line of retail products
- Supports marketing efforts by participating and/or promoting
- Compliment customers and inquire about their experience at checkout
- Exercises good judgment when solving issues
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15