What are the responsibilities and job description for the Hotel Front Desk Agent position at Fnmm Llc?
We are looking for a friendly, organized, and professional Front Desk Agent to join our hotel team for the morning shift. The ideal candidate will provide excellent guest service, handle front desk operations efficiently, and help create a welcoming experience for all guests.
Job Title
Hotel Front Desk Agent – Morning Shift
Schedule
Morning Shift: 7:00 AM – 3:00 PM
Includes weekends and holidays as needed.
Responsibilities
- Greet and welcome guests with a positive attitude
- Check guests in and out quickly and accurately
- Answer phone calls and respond to guest questions
- Manage reservations and room assignments
- Process payments and maintain guest records
- Communicate with housekeeping and maintenance teams
- Handle guest concerns professionally and efficiently
- Provide information about hotel amenities and local attractions
- Keep the front desk and lobby area clean and organized
Requirements
- High school diploma or equivalent
- Previous hotel or customer service experience preferred
- Strong communication and customer service skills
- Basic computer knowledge and ability to learn hotel software
- Professional appearance and dependable attendance
- Ability to multitask in a fast-paced environment
Skills
- Customer service
- Communication
- Organization
- Problem-solving
- Attention to detail
- Teamwork
Benefits
- Competitive hourly pay
- Employee discounts
- Paid training
- Flexible scheduling
- Opportunities for advancement
Pay
Hourly pay based on experience.