Lead Personal Banker

Money matters - but people matter more.

At FNC Bank, we’re more than a place to manage finances - we’re a neighbor, a partner, and a proud champion of our community since 1919. As a community bank, we are dedicated to helping local families and business owners build brighter financial futures. Whether it’s providing small business loans that fuel local economies, helping families achieve homeownership, or prioritizing financial literacy in our youth, our work goes far beyond the bottom line.

We also believe that strong communities are built by supported employees. That’s why we cultivate a family-friendly, flexible, and collaborative work environment where every team member feels valued. At FNC Bank, you’ll be part of a team where your work makes a meaningful impact - both inside and outside the bank.

The Lead Personal Banker is responsible for overseeing the successful operation of the Retail Banker and Personal Banker areas of the bank. Additional responsibilities include training, scheduling, and daily Personal Banker/Retail Banker activities as needed.

We have one opening at our Dresser, WI branch location. This is a full-time opportunity with hours ranging between 8:15AM-4:00PM Monday-Thursday and 8:15AM - 4:00 PM or 5:00PM Friday (closing rotation), along with a Saturday rotation schedule (approximately every fourth Saturday at our Somerset, WI branch location), 8:15AM-12:00PM. $7/hour shift differential for hours worked on Saturdays!

Minimum Qualifications:

• High school diploma or equivalent
• Minimum 3 years’ experience in financial institution Personal Banker activities, preferred
• Excellent sales, interpersonal, and communication skills required; ability to work in a team environment, learn quickly, and apply knowledge as needed
• Strong knowledge of financial products and services
• Proficient in computer skills and ability to operate standard office equipment
• Strong organizational skills with the ability to multi-task
• Ability to uphold confidentiality and customer privacy in all situations

Lead Personal Banking duties and job functions:

• Responsible for leading Personal Banking initiatives and processes, including day-to-day activities such as; daily transaction processing, balancing, scheduling, training, vault, ATM, security, reporting/compliance responsibilities, and more
• Leads training and development initiatives for retail department staff with support from Retail Banking Supervisor/Retail Banking Manager
• Reports performance concerns to the Retail Banking Supervisor/Retail Banking Manager
• Has clear understanding of all deposit products and services offered at bank
• Has basic understanding of other financial services offered at bank
• Serves as knowledge/resource to support Personal Bankers and other retail department staff
• Has higher override authority level and will handle complex issues and problems
• Ensure adherence to all bank policies and procedures
• Provides extensive personalized service to depositors with specific or special banking needs
• Assists with opening, revising and closing all types of deposit accounts
• Provides account advice, including product suggestions, account research, and other information in a timely manner. Accurately completes new account paperwork and deposit account maintenance.
• Work with vendors for maintenance and supply needs for department
• Participate in internal and external audits as needed
• Order and shipping money for Fed
• Assist with Retail Banking duties as necessary
• Assist Retail and Personal Bankers when balancing issues come about using knowledge of common errors
• Answer phones as necessary based on branch needs
• Assist with Safe Deposit Box Entry
• Follows all directives of the First National Community Bank Retail Banker & Personal Banker Manuals
• Completes ongoing online training as assigned
• Other duties as assigned

Competitive pay and benefit package offered for this position. Benefit options include:

• Pay is commensurate with education and/or experience
• Shift differential of $7/hr. on top of your regular/OT rate for hours worked on Saturdays
• 401(k) program with no waiting period on receiving Bank match, money vested immediately
• Paid vacation hours, Paid Sick time, and Holiday Pay for all holidays observed by the Federal Reserve System
• Medical, Dental, Vision, Health Savings Account (HSA) options with Bank contribution Flexible Spending Account (FSA) options.
• 100% Company Paid Short Term Disability, Long Term Disability, and Group Term Life/AD&D
• Wellness Program
• Additional voluntary benefit options include Supplemental Life/AD&D for Employees, Spouse, and Children

FNC Bank is an Equal Opportunity and Family Friendly Workplace certified employer. The Bank is committed to creating a diverse workforce; we support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance
• Volunteer time off
• Wellness program

Work Location: In person

Salary : $46,180 - $70,023