Director, Resiliency Operations

Job Description: The Role We are looking for a dynamic leader to help drive and optimize our resiliency capabilities within the Technology Resiliency & Recovery (TRR) function. As the Director of Resiliency Operations, you will be responsible for leading the facilitation of BU-level resiliency, results gathering, analysis, and reporting of results to applicable management teams. This role will engage key business operations and/or technology stakeholders to discuss current and emerging risk exposures, articulate the need and options to remediate gaps, and drive the overall TRR Program forward through a continuous improvement cycle to meet Fidelity business goals, objectives, and applicable compliance and audit mandates. Key responsibilities include: Leading day-to-day management of TRR testing execution and results, plan creation and maintenance Partner with FSC and BUs on DR ‘failures’ (testing or incident) to derive actionable plans for mitigation Partnering with business units, Product Owners, and Business Continuity teams to align Critical Business Services (CBS) to applications and processes Partner with product teams to resolve IT dependency mapping, documenting inconsistencies and associated risks Have foundational technology experience (e.g., systems, cloud technologies, networking, security, storage) Exhibits executive presence. Communicates clearly, concisely and impactfully to influence others; tailoring messaging to the audience. Solve complicated problems, demonstrate confidence with unanticipated situations, and the ability to help find innovative ways to mitigate risk using advanced analytical and critical thinking skills. Participating in incident response and recovery activities, including on‑call and off‑hours support The Expertise and Skills You Bring 10-15 years demonstrated ability & familiarity with a range of technology platforms & environments such as cloud services, open/distributed systems, and mainframe. Experience collaborating across business units and products including third parties to analyze and test response capabilities. You understand the interaction across the technology stack from an application, middleware, database, server, router, network, and storage devices. Familiarity with data replication technologies and methods as well as cloud and hybrid cloud configurations and solutions. Experience in Disaster Recovery, Business Continuity or Risk related programs Functional knowledge and experience with emergency response and crisis management (preferred). Mentors Junior members of the team and experience building knowledge management. Bachelor’s or Master’s Degree in Computer Information Systems, Engineering, Data Analytics or Risk Management Discipline. The Team The Technology Resiliency and Recovery team is part of the Corporate Risk organization. The team provides strategic oversight, development, and execution of Fidelity’s technology resiliency program, ensuring critical business operations can continue through technology disruptions by identifying, managing, and mitigating technology risk. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. Certifications: Category: Risk Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy