What are the responsibilities and job description for the Scheduler - OR position at FMOL Health?
Job Description
Coordinates the patient scheduling process by collaborating with various departments to ensure efficient patient flow throughout the hospital. The Patient Scheduler supports departments requiring accurate and timely scheduling, while also performing a range of customer service and administrative responsibilities to enhance overall patient experience.
Responsibilities
Patient Scheduling Responsibilities
FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In The Last Fiscal Year, FMOL Health Had
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”
Coordinates the patient scheduling process by collaborating with various departments to ensure efficient patient flow throughout the hospital. The Patient Scheduler supports departments requiring accurate and timely scheduling, while also performing a range of customer service and administrative responsibilities to enhance overall patient experience.
Responsibilities
Patient Scheduling Responsibilities
- Coordinates and schedules surgical and imaging procedures in accordance with established guidelines to ensure efficient patient flow and optimal department operations.
- Prepares and maintains accurate daily schedules, proactively resolving scheduling conflicts and escalating complex requests to the appropriate leadership as needed.
- Communicates schedule updates promptly to impacted departments to support seamless operations across the hospital.
- Verifies procedure details, physician orders, and required equipment to ensure accuracy and completeness; reports discrepancies to appropriate staff.
- Facilitates patient readiness for procedures by coordinating pre-medications, patient transfers, and ensuring required documentation, lab results, and medications are obtained.
- Maintains and updates patient demographic and insurance information in the system, ensuring accuracy and proper assignment of health plans.
- Delivers exceptional customer service by coordinating patient scheduling in a professional, courteous, and efficient manner to enhance the patient experience.
- Manages incoming calls, prioritizes requests, and directs inquiries to appropriate personnel in a timely and professional manner.
- Serves as a liaison between patients, physicians, and departments to support patient needs and ensure satisfaction.
- Builds and maintains collaborative working relationships through professionalism, respect, and effective communication.
- Communicates with physician offices and insurance providers to verify benefits and obtain necessary authorizations for services.
- Adheres to all departmental and organizational policies, including safety, quality assurance, and infection control standards.
- Performs other duties as assigned to support departmental and organizational goals.
- High School Diploma or equivalent
FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In The Last Fiscal Year, FMOL Health Had
- 1,747 Licensed Beds
- 65,322 Discharges
- 44,592 OR Procedures
- 10,827 Full Time Employees
- 331,360 Inpatient Days
- 1,915 Active Medical Staff
- 229,296 Emergency Visits
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”