Inside Sales Representative

FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.

As a Duravant Family Company, FMH Conveyors participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, FMH Conveyors offers an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

FMH Conveyors has an immediate opening for an Inside Sales Representative. Reporting directly to the Inside Service Manager, the Inside Sales Representative is responsible for the customer service and inside sales aspect of the business. This person will also provide technical information to customers relating to the use, operation and maintenance of equipment and report on quality pertinent to customer concerns. The Inside Sales Representative is also responsible to listen to, and discern the needs of the customer, and to follow-up on those needs. This may, at times require the hand-off of a customer call to the appropriate person or department who can appropriately resolve the issues or concerns raised by the customer.

POSITION DUTIES & RESPONSIBILITIES include the following, other duties as assigned.

• Order entry of standard and custom conveyors from various types of customers
• Order management including all types of purchase orders, project orders, integrator orders, parts
  orders, coordinates foreign orders including special order
  documentation and handling for shipments
• Prepares quotes for all conveyor lines
• Provides account support including reviewing forecasts, specialized routing for shipments and/or
  shipping notices
• Provides efficient, effective and comprehensive management of customer orders including
  maintenance and management of order records and documentation
• Provides customer post-sale support and aftermarket sales and research of spare parts and service
  including quoting
• Provides support to inside and outside sales staff and associated customers
• Responds to verbal or written customer inquiries regarding placement of orders for products or
  parts, pricing and delivery
• Coordinates projects, schedules and logistics for major accounts including the coordination and
  resolution of customer freight issues such as shipment damages and delivery issues
• Provides general support for freight estimates
• Handles return requests
• Coordinates and handles any warranty issues
• Coordinates services requests before handing them off to the Service Department
• Observes safety and security procedures; Uses equipment and materials properly; Reports
  potentially unsafe conditions
• Ensures company policies and procedures are reviewed often and notifies the Inside Sales Manager
  when such policies or procedures may need to be revised to increase work efficiency in the
  department

POSITION REQUIREMENTS:

• Education: Bachelor's Degree preferred
• Experience: 4 years of experience in a manufacturing environment or a combination of education/experience
• Strong team building and leadership abilities
• Experience and knowledge with AutoCAD and Epicor are a plus
• Experience in product application design and product enhancements is a plus
• Strong analytical, organizational and communication skills

PHYSICAL REQUIREMENTS:
Stand, walk, or sit for up to an eight-hour shift; ascend and push, and pull up to 20 lbs; bend, twist and reach with arms, dexterity with hands and fingers to work on a computer keyboard.

WORK ENVIRONMENT: Office & factory shop floor