AVP, Program & Change Management

Job Description

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

About The Job

We are seeking a Senior Program and Change Consultant who combines strong leadership presence with hands‑on execution. This role leads high‑priority, complex business challenges and enterprise‑level transformation initiatives, guiding the conceptualization, delivery, and implementation of multifaceted, multi‑year programs across both technology and non‑technology domains.

The ideal candidate is a decisive operator who quickly creates clarity from ambiguity, takes ownership of outcomes, and moves the organization forward with confidence. This role requires someone who can shape strategy while actively driving the detailed execution needed to deliver results.

You will work closely with executives and cross‑functional teams to solve complex problems, define clear paths forward, and ensure disciplined, end‑to‑end delivery. Success in this role requires a balance of strategic thinking, rigorous program management, and practical, on‑the‑ground execution, with the ability to influence at all levels and add value immediately. We are looking for someone who is self‑driven, solutions‑oriented, and capable of leading from the front while accelerating decision‑making, adoption, and measurable impact.

Schedule & Location

This role will be located at our headquarters facility located in Johnston, Rhode Island. This is a 5 days office-based position with flexibility to work remotely depending on business needs. Relocation within the US is offered to relocate within 50 miles of Johnston, RI

Assessments

Candidates will complete a case study and deliver an in‑person presentation as part of the interview process.

Responsibilities

Project and Team Leadership:

• Drive program direction with autonomy, establishing clear structure, ownership, and decision‑making to keep teams aligned and moving.
• Build strong, trust‑based relationships with leaders and stakeholders, influencing with confidence and resolving issues quickly.
• Create and manage actionable project plans, timelines, and dependencies with a hands‑on execution mindset.
• Navigate ambiguity by synthesizing information into clear, practical steps and driving forward momentum across people, processes, and technology.
• Apply Agile, Waterfall, or hybrid methodologies to optimize delivery, using good judgment to adapt based on context.
• Provide concise, transparent updates on progress, risks, and changes; ensure financial visibility and disciplined cost management.
• Define and track KPIs to measure initiative performance and impact.
• Set roles and expectations for team members, fostering accountability, psychological safety, and continuous improvement.
• Use performance metrics to ensure team efficiency aligns with priority outcomes.
  
  

Change Management

• Lead all aspects of change management, including leadership enablement, training, communication, and readiness.
• Develop and execute change strategies garner positive employee sentiment, deliver desired outcomes and build sustained organizational commitment.
• Act as an active driver of adoption, not just an enabler—quickly identifying gaps and taking decisive action to remove barriers.
• Gather feedback, diagnose issues, and adjust plans to maintain forward momentum and support desired behavior shifts.
  
  

Risk And Issue Management

• Proactively identify, assess, and mitigate risks to protect timelines and outcomes.
• Implement disciplined processes to track, escalate, and resolve issues quickly and effectively.
• Develop contingency plans that ensure continuity and minimize disruption.
• Escalate with confidence when leadership intervention is required.
  
  

Evaluation And Project Transition

• Conduct post‑project evaluations to measure impact, identify improvements, and strengthen future execution.
• Document lessons learned and best practices to inform future projects and drive continuous improvement.
• Measure project and change results using data and analytics.
• Ensure a clean, complete project transition with strong documentation and handoff practices.
  
  

Organizational Enablement

• Consult with and train teams to enhance organizational competency and capability in project and change management execution.
• Develop and implement standards, tools, and methods that elevate execution effectiveness.
• Mentor emerging project and change professionals, enabling stronger performance and career growth.
  
  

Qualifications

Qualifications

• Bachelor's degree required; MS or MBA preferred.
• 10 years of experience leading complex, multi‑year transformation programs using hybrid delivery approaches.
• Proven ability to operate independently, drive clarity in ambiguous environments, and take ownership of outcomes.
• Demonstrated expertise in architecting comprehensive business solutions, integrating people, process, and technology, to drive effective organizational transformation.
• Strong track record of confidently engaging and influencing executives and senior leaders.
  
  

Skills

• Leadership: Lead from the front—setting direction, driving alignment, and enabling a high‑performing team through clear expectations, coaching, and accountability.
• Planning & Organizing: Create structure from complexity, drive alignment across multiple stakeholders, and adjust plans decisively based on progress and risk.
• Critical Thinking: Cut through ambiguity, anticipate implications, and translate insights into actionable, practical steps.
• Partnership Building: Build credibility quickly, developing strong, trust‑based relationships; influence and challenge constructively to accelerate decisions and outcomes.
• Presentation & Communication: Communicate with clarity and confidence in both verbal and written formats. Deliver complex messages effectively at all levels—from executives to frontline teams—while creating high‑quality, executive‑ready presentation materials and compelling storylines that support informed decision‑making.
• Problem Solving: Identify issues quickly and implement pragmatic, results‑focused solutions —not just options—balancing stakeholder needs with the urgency of execution.
• Change Management: Understand the business context rapidly and drive meaningful adoption through leadership engagement and targeted interventions.
• Technical Ability: Proficient with Workfront (or similar Project Planning Software), Excel, PowerPoint, and adaptable to new tools and systems.
  
  

Education

• Bachelor’s degree required; MS or MBA a strong plus.
• PMP or equivalent program management credential preferred.
• Change management certification (e.g., ADKAR) is a plus.
  
  

The hiring range for this position is $137,600- $197,800. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.