What are the responsibilities and job description for the Hotel Front Desk Agent position at Flying Horse Resort & Club?
Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.
Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.
Join us at Flying Horse Resort and Club, your success starts now.
ROLE & RESPONSIBILITIES:
Provides and ensures all guests with a successful experience during their stay while maintaining the integrity of the Lodge and the resort.
- Greets and registers guests in a confident, professional and friendly manner; assessing needs
- Perform cashier functions to include but not limited to: post of charges, make change, balance cashier drawers at end of shift, etc.
- Present statements to and collect payments from departing guests
- Answer phone calls promptly, ensuring complete and accurate information
- Completes all items listed on the Front Desk checklist for the appropriate shift
- Follows established key control policy
- Ensures proper credit policies are followed
- Coordinate with Housekeeping to make sure rooms are clean and ready for guest arrivals
- Maintain Front Desk supplies
- Respond to any reasonable task as assigned by supervisor or manager
- Make, confirm and cancel reservations for guests
- Maintain open lines of communication with all employees within all departments
- Provide solutions to problems for guests, associates and management
- Assist with Group blocks and rooming lists
- Assist in training new staff members
- Ability to lift, bend, twist, stand and walk for long periods of time
QUALIFICATIONS & EDUCATIONAL REQUIREMENTS:
- High school diploma or equivalent.
- Previous hotel experience – preferably prior Front Desk Agent experience.
- Excellent communication skills.
- Ability to accomplish necessary tasks on the computer.
- Schedule flexibility.
ADDITIONAL NOTES:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Salary : $17 - $18