Hotel Front Desk Agent

Job Title FRONT DESK AGENT

Division/Department Rooms/Front Desk

Reports To Front Desk Manager

FLSA Designation Non-Exempt

Status Full time, Hourly

Compensation Starting wage is $16.00-$17.00/hr. incentives

Job Summary

Responsible for greeting and checking guests in and out of the Hotel. Follow registration procedures. Collect accurate payment for services and goods. Maintain accurate room inventory and maximize revenues at time of sale. Communicate rules and regulations, and information regarding the Hotel and surrounding areas.

Job Duties

• Assign rooms, issue room keys, perform wake-up calls, issue informational pamphlets, take room service orders from customers, suggestive upselling, etc.
• Collect payments from guests following appropriate safety measures and operational standards.
• Ensure accuracy when accounting for rooms.
• Communicate seamlessly with all departments of the hotel, ensuring that information is followed up on.
• Maintain confidentiality of sensitive information.
• Ensure proper interactions through attentive, courteous and efficient customer service to ensure satisfaction throughout stay.
• Make reservations over the phone, making electronic reservations and respond to email inquiries.
• Patiently answer all inquiries of our guests and assist them in every way possible.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist department, as needed.
• Additional duties, as required.

Qualifications

· Over six months related experience and/or training; or equivalent combination of education and experience.

· Knowledge of Opera PMS system, preferred.

· Self-starting and outgoing personality with a pleasant disposition, and strong attention to detail.

· Must be able to communicate in a professional manner with guests and visitors.

Physical Environment

The position performs indoors.

The position constantly requires the ability to communicate effectively orally and in writing; a stationary stance for long periods of time and moving about behind a reception desk; and the operation of computers and office equipment.

The position frequently requires to move items up to 25 lbs.

The position occasionally requires to move items up to 50 lbs.

The position rarely requires to perform in a stooping, kneeling, crouching or, crawling position.

Benefits

For full time employees: medical, dental, vision insurance, and ancillary options offered 60 days after hired. EAP. Sick leave. PTO accruals offered. Company and travel discounts.

For part time employees: EAP. Sick leave. Company and travel discounts.

Notes

-A hospitable demeanor must be projected at all times.

-The hotel operates seven days per week, twenty four hours per day; schedules are reflective of business needs and employees may be requested to be available to work on days, evenings, weekends and/or holidays.

-Description subject to change at any time. Description is not an exhaustive list of all the tasks that may be assigned. Management reserves the right to assign or reassign tasks.

-The hotel offers employment at-will, as defined under applicable law. The employment relationship can be terminated by the employee or the hotel for any reason, at any time, with or without prior notice and with or without Cause.

-Reasonable acommodations may be made to enable employees to perform the essential functions of their job, absent undue hardship.

- This job opening will remain posted for 3-7 days. The company may choose to extend the deadline to apply

Pay: $16.00 - $17.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $17