Hospitality Supervisor

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.

Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.

Join us at Flying Horse Resort and Club, your success starts now.

ROLE & RESPONSIBILITIES: 

This position plays a key role in ensuring exceptional guest service and smooth daily operations at our prestigious Athletic Club.  This role supervises front-line hospitality staff, upholds service standards, and supports the Athletic Club leadership team with daily operational needs.  

• Supervise, schedule, train, and motivate hospitality team members to deliver outstanding guest experiences.
• Serve as the primary point of contact for club members and guests, promptly resolving inquiries, complaints, and service issues.
• Uphold and enforce high standards of cleanliness, safety, and presentation throughout the Athletic Club’s spaces.
• Collaborate with the Leadership Team to implement club policies, processes, and service protocols.
• Assist in onboarding and continuous training for hospitality staff, ensuring consistency in service delivery.
• Monitor daily activities, anticipate guest needs, and respond proactively to ensure a seamless experience.
• Oversee inventory, supplies, and equipment related to hospitality services; submit requests for replenishment as needed.
• Support special events or club programs, working collaboratively with other resort departments.
• Ensure compliance with health, safety, and club regulations at all times.
• Prepare reports and communicate operational feedback to management.
• Other duties as assigned by the Athletic Club Director

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS: 

• High school diploma or equivalent required; associate degree or higher in hospitality management or related field preferred.
• 2 years of experience in hospitality, customer service, or a supervisory role required (country club or resort experience preferred).
• Strong leadership, organizational, and communication skills.
• Professional demeanor and a passion for delivering excellent customer service.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with Microsoft Office Suite; experience with POS or club management software a plus.
• Availability to work flexible hours, including weekends and holidays, as required.

ADDITIONAL NOTES: 

Must possess customer service skills and strong oral communication skills. Competency in dealing with Club Members and fellow employees under circumstances requiring tact and diplomacy.  Must possess the ability to work effectively under time deadlines.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

BENEFITS FOR FULL TIME JOBS:

Flying Horse Resort & Club offers a comprehensive benefits package, including medical, dental, and vision insurance; company-paid life insurance; and short-term and long-term disability coverage and paid time off. Additionally, we provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.

Salary : $17 - $20