Sales Specialist

Job Responsibilities:

• Customer Service: Provide exceptional customer service by assisting customers in selecting suitable products and addressing inquiries about product usage and ingredients.
• Product Knowledge: Develop a deep understanding of our product line and offer professional advice to customers.
• Sales Targets: Actively drive sales and work towards achieving store sales goals. Participate in regular promotional activities and product introductions.
• Store Display and Inventory Management: Ensure that products are displayed neatly and attractively. Regularly replenish and update stock to ensure customers can find the products they need at all times.
• Customer Experience: Provide pre-sale and after-sale services such as product consultations and usage instructions, enhancing the overall shopping experience for customers.
• Customer Relationship Management: Build long-term relationships with customers and follow up regularly to increase repeat purchases and brand loyalty.
• Team Collaboration: Work closely with colleagues to ensure smooth daily operations of the store and meet sales targets.
• Market Trends: Stay informed about the latest trends and product developments in the hair care industry to provide customers with fashionable and effective product recommendations.

Requirements:

• Experience: At least 1 year of retail sales or customer service experience. Experience in hair care products, hairstyling, wigor the beauty industry is preferred.
• Communication Skills: Excellent communication and interpersonal skills, able to build good relationships with diverse customers and offer personalized service.
• Product Knowledge: In-depth understanding of hair care products, their usage, and ingredients. Willingness to learn and master the latest product knowledge and offer professional advice to customers.
• Sales Skills: Strong sales skills, with the ability to maintain a positive attitude and meet sales targets even in high-pressure environments.
• Personal Image: Maintain a professional appearance and represent the company’s brand image, helping to build trust with customers.
• Teamwork: Team-oriented, with the ability to collaborate with colleagues to achieve store goals.