Student Success Advisor

Location: This position is primarily based at Wings Field (Blue Bell, PA) and supports student success across flyGATEWAY’s training network. Occasional travel to our other locations and attendance at student events and outreach activities will be required.

Description

At flyGATEWAY Aviation Institute, the Student Success Advisor plays a pivotal role in shaping the next generation of aviation professionals. This position is dedicated to the holistic development, academic achievement, and career readiness of students enrolled in our industry-leading aviation programs. You will serve as a trusted mentor and advocate, guiding students through the unique demands of aviation education while managing key aspects of student financials — including financial aid eligibility, payment plans, scholarships, and compliance with institutional policies.

You will collaborate closely with faculty, flight instructors, management, and industry partners to align student success with flyGATEWAY’s mission of excellence in aviation training.

Responsibilities

• Provide personalized guidance and support to students throughout their academic and flight training journey at flyGATEWAY Aviation Institute.
• Develop and implement comprehensive student success plans tailored to individual academic, career, and financial goals.
• Manage student financials, including invoice inquiries, coordination with loan providers, and ensuring timely payments in collaboration with the operations team.
• Monitor student academic and financial progress and provide timely interventions to support retention and program completion.
• Build strong, trusting relationships with students, fostering engagement within flyGATEWAY’s learning community and aviation culture.
• Maintain accurate, confidential records of student interactions, progress, and financial advising using institute systems.
• Act as a liaison between students, the CTC management team, and Cirrus Aircraft representatives to ensure alignment with Cirrus training standards and brand experience.
• Assist in planning student events, safety seminars, and CTC community engagement activities.
• Represent the flight school and CTC at local aviation events, open houses, and industry gatherings.
• Gather and report student satisfaction metrics and feedback to support continuous improvement initiatives.
• Perform other duties as assigned.

Qualifications

• Experience in student advising, academic support, or customer relations.
• Familiarity with flight school operations, FAA training programs, and aviation terminology.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and CRM or student management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in aviation education, flight training, or Cirrus Training Center operations.
• Knowledge of financial aid processes, student billing, or loan management.
• Experience working with Cirrus Aircraft programs or partnerships.

Core Competencies

• Student-focused with a commitment to success and retention.
• Professional, clear communicator with excellent interpersonal skills.
• Detail-oriented, organized, and adaptable.
• Collaborative team player who works well across departments.
• Maintains integrity, confidentiality, and professionalism.