What are the responsibilities and job description for the ERP and Manufacturing Systems Manager position at Fluid Routing Solutions, LLC?
ResponsibilitiesERP and Manufacturing Systems Governance & Leadership
- Lead, coach, and develop a geographically dispersed team of ERP Business Analysts and Application Specialists supporting multiple manufacturing facilities in the US, Mexico, UK, and China.
- Lead weekly change control meetings to ensure changes are documented, tested, approved, and communicated.
- Perform periodic reviews of users, security, and changes to meet Sarbanes-Oxley control requirements.
- Partner with functional and plant leadership to prioritize initiatives, resolve cross-functional issues, and promote consistent business processes.
- Manage relationships with application, integration, analytics, cloud, and consulting partners, including statement-of-work oversight, service performance, and invoice review.
- Submit annual ERP and Manufacturing Systems budget and track actual spend to budget.
- Own day-to-day support, configuration, administration, security-role design, and lifecycle management of the ACG Plex ERP environment.
- Manage escalation of support requests from plant Plex ERP champions and end users, coordinating resolution with software providers and third parties when required.
- Maintain an after-hours support model for critical issues affecting shipping, receiving, production, inventory, or other essential operations.
- Define service levels, monitoring, incident escalation, root-cause analysis, problem management, and continuous-improvement practices.
- Maintain application recovery procedures, support testing, and coordinate continuity planning for business-critical ERP and integration services.
- Translate business-process requirements into functional and technical requirements, configuration designs, workflows, reports, integrations, and project plans.
- Lead implementation of new ERP and Manufacturing Systems functions across facilities, including discovery, design, testing, training, cutover, stabilization, and benefits realization.
- Identify process-improvement and automation opportunities across manufacturing, assembly, engineering, quality, product structure, supply chain, finance, and warehousing.
- Develop role-based training for new employees, plant Plex ERP champions, analysts, and end users.
- Lead integration of shop-floor machines and industrial systems with ERP, manufacturing applications, and the enterprise data platform using secure and supportable interfaces.
- Define architectures for collecting, contextualizing, and monitoring machine telemetry, events, production counts, process parameters, downtime, quality, energy, and maintenance data.
- Lead use of digital twins that represent machines, production assets, processes, and operating conditions to support visualization, simulation, monitoring, and optimization.
- Partner with operations and engineering teams to develop and operationalize machine-learning and AI use cases such as predictive maintenance, anomaly detection, quality prediction, throughput optimization, and production decision support.
- Coordinate IT and operational technology stakeholders to establish standards for connectivity, edge processing, time-series data, asset identity, data quality, and safe production deployment.
- Enforce least-privilege access, segregation of duties, auditability, secure configuration, and periodic access review across ERP, integration, analytics, and AI environments.
- Partner with cybersecurity, internal audit, legal, compliance, and business stakeholders on risk assessments, incident response, privacy, retention, and control requirements.
- Establish governance for master data, analytical data products, AI use, model risk, and sensitive manufacturing or business information.
- Coordinate security and architecture reviews for new integrations, cloud services, machine connections, vendors, and business initiatives.
- Bachelor's degree in Information Systems, Computer Science, Engineering, Data/Analytics, or a related field.
- Equivalent combination of education and relevant professional experience may be considered.
- 7 years of progressively responsible experience supporting multi-plant ERP and Manufacturing Systems solutions.
- 3 years of leadership experience with responsibility for geographically dispersed technical professionals.
- Experience supporting manufacturing ERP processes and leading implementations, upgrades, and integrations.
- Required experience integrating shop-floor machines or industrial data sources with enterprise systems and analytical platforms.
- Required experience applying digital twins, machine learning, and artificial intelligence to manufacturing processes.
- Experience managing vendors, budgets, contracts, project delivery, production support, and change control.
- Multi-plant manufacturing ERP architecture, configuration, security, support, integration, reporting, and release management.
- Manufacturing, assembly, engineering, quality, supply chain, inventory, warehousing, shipping, receiving, product structures, bills of material, process routings, and standard-cost concepts.
- Data architecture, ETL/ELT, APIs, event and streaming patterns, data quality, lineage, metadata, master data, and role-based access control.
- Industrial integration concepts including edge gateways, industrial protocols, time-series data, equipment hierarchy, and production event models.
- Digital-twin modeling, machine-learning lifecycle management, AI solution governance, model monitoring, and responsible AI practices.
- Systems Development Life Cycle, process mapping, workflow and data-flow design, testing, release management, project management, and support operations.
- Automotive EDI and related customer or supplier integration patterns.
- Strong leadership, team development, stakeholder management, and executive communication capabilities.
- Ability to communicate business, technical, data, and operational concepts to all levels of the organization.
- Experience working in a plant automotive manufacturing environment.
- Ability to balance production support, strategic modernization, governance, and project delivery priorities.
- Strong analytical, problem-solving, and decision-making skills.
- Experience developing operational metrics, dashboards, service reporting, platform-usage reporting, and executive status updates.
- English fluency required; Spanish fluency a bonus.
- Ability to travel to ACG facilities to support implementations, process discovery, training, stabilization, and operational improvement.
- Travel is expected to average approximately 30% during normal operations and may increase during major implementations.
- After hours support for critical production-impacting ERP and Manufacturing Systems issues.