What are the responsibilities and job description for the Lead ERP & Business Systems Administrator position at OWL Services?
Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn .
The Role:
The ERP & Business Systems Administrator supports the day-to-day administration, integration, and continuous improvement of OWL Services' enterprise resource planning (ERP) environment and the surrounding ecosystem of connected business applications. OWL Services' operating companies run a mix of ERP platforms, including Microsoft Dynamics GP, and this role works across the organization's operating companies, partnering with finance, operations, and IT stakeholders to ensure ERP and integrated systems are stable, secure, and effectively supporting business processes. The ideal candidate is comfortable working across multiple ERP platforms and has a strong grasp of how finance processes translate into system workflows. This position will be based out of our office in Clark ston, MI.
Responsibilities:
ERP & Application Support
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn .
The Role:
The ERP & Business Systems Administrator supports the day-to-day administration, integration, and continuous improvement of OWL Services' enterprise resource planning (ERP) environment and the surrounding ecosystem of connected business applications. OWL Services' operating companies run a mix of ERP platforms, including Microsoft Dynamics GP, and this role works across the organization's operating companies, partnering with finance, operations, and IT stakeholders to ensure ERP and integrated systems are stable, secure, and effectively supporting business processes. The ideal candidate is comfortable working across multiple ERP platforms and has a strong grasp of how finance processes translate into system workflows. This position will be based out of our office in Clark ston, MI.
Responsibilities:
ERP & Application Support
- Serve as an administrator for OWL Services' ERP system(s), supporting configuration, user access, troubleshooting, and day-to-day operational needs.
- Support the administration and upkeep of integrated business applications and modules connected to the ERP environment.
- Monitor system health, scheduled jobs, and integration processes; troubleshoot and resolve issues as they arise.
- Develop, maintain, and support operational and financial reporting tied to the ERP environment.
- Support integration points between the ERP system and connected platforms, middleware, and third-party feeds.
- Perform routine database maintenance and coordinate with IT on backups and disaster recovery posture as it relates to ERP systems.
- Investigate, document, and remediate data and integration issues; identify opportunities to reduce manual intervention and improve data integrity.
- Partner with finance and accounting teams to understand workflows and translate business/finance requirements into system configuration and process improvements.
- Act as a liaison between finance and IT, helping bridge financial process knowledge with technical system capabilities.
- Support month-end, reporting, and audit needs as they relate to ERP data and processes.
- Document system processes, configurations, and standard operating procedures.
- Actively listen to business stakeholders across OWL Services operating companies to understand pain points and operational needs.
- Surface system and process improvement opportunities to IT leadership and partner with the business to implement solutions.
- Contribute to projects involving ERP upgrades, integrations, automation, and system enhancements.
- Coordinate with internal IT/development resources, external contractors, and software vendors on support escalations and change requests.
- 4 years of hands-on experience administering or supporting an ERP system and related business applications (e.g., Microsoft Dynamics GP or similar).
- Solid understanding of ERP system fundamentals, including configuration, user administration, and core modules.
- Familiarity with ERP integrations and middleware concepts — how data moves between an ERP and connected systems.
- Working knowledge of finance processes (e.g., AP/AR, GL, month-end close) and how they map to system workflows.
- Basic to intermediate SQL skills — able to write queries and troubleshoot data/integration issues.
- Strong written and verbal communication; able to translate technical detail for business audiences, particularly finance.
- Self-directed, organized, and comfortable supporting multiple systems and competing priorities across a multi-entity organization.
- Experience with Microsoft Dynamics GP, Sage, or Acumatica ERP platforms.
- Experience supporting reporting tools (e.g., SSRS) and integration/middleware platforms.
- Exposure to warehouse management, field service, or document management applications connected to an ERP.
- Experience working within a multi-entity or multi-subsidiary organization.
- 10 Paid Holidays
- Flexible Time Off
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program for you to learn the skills for long term career success.