What are the responsibilities and job description for the Technical Inside Sales Associate position at Fluid Flow Products?
Company: Fluid Flow Products
About Us:
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.
We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.
Website: https://fluidflow.com/
About Bibb Controls & Flow Control Group
Bibb Controls, part of Flow Control Group (FCG), is a leading distributor of control products, valves, instrumentation, and related solutions. As part of FCG, we provide customers with unmatched technical expertise, quality products, and responsive service to support their industrial, commercial, and OEM applications.
Position Overview
The Technical Inside Sales Representative is responsible for managing customer accounts, supporting outside sales efforts, and providing technical solutions to meet customer needs. This role requires strong product knowledge, excellent communication skills, and the ability to build long-term customer relationships. The Technical Inside Sales Representative will serve as the primary internal point of contact for customers, vendors, and internal teams.
Key Responsibilities
Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
About Us:
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.
We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.
Website: https://fluidflow.com/
About Bibb Controls & Flow Control Group
Bibb Controls, part of Flow Control Group (FCG), is a leading distributor of control products, valves, instrumentation, and related solutions. As part of FCG, we provide customers with unmatched technical expertise, quality products, and responsive service to support their industrial, commercial, and OEM applications.
Position Overview
The Technical Inside Sales Representative is responsible for managing customer accounts, supporting outside sales efforts, and providing technical solutions to meet customer needs. This role requires strong product knowledge, excellent communication skills, and the ability to build long-term customer relationships. The Technical Inside Sales Representative will serve as the primary internal point of contact for customers, vendors, and internal teams.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person, providing accurate quotes, pricing, and lead times.
- Collaborate with outside sales team to develop new business opportunities and support existing customer accounts.
- Prepare and process sales orders, purchase orders, and customer quotes.
- Provide technical product knowledge and application support to customers.
- Coordinate with vendors and suppliers to source products, confirm availability, and manage delivery timelines.
- Maintain accurate customer records, order history, and sales activity in the CRM/ERP system.
- Assist with inventory management and product availability checks.
- Build strong relationships with customers by delivering excellent service and follow-up.
- Stay current on product lines, industry trends, and competitive offerings.
- Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred (or equivalent experience).
- 2 years of inside sales, technical sales, or customer service experience, preferably in industrial distribution, automation, or controls.
- Strong technical aptitude and ability to quickly learn new products.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems a plus.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Team-oriented with a customer-first mindset.
- Competitive base salary plus incentive opportunities
- Comprehensive benefits package (medical, dental, vision, 401k)
- Professional growth and career development within Flow Control Group
- Supportive and collaborative team environment
Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
