Clinic Nurse Manager / Clinic Coordinator

Department: Clinic

Hours: Fulltime – Day Shift M-F

Description:

JOB DUTIES & RESPONSIBILITIES:

Under the supervision of the Clinic Director in a Rural Health Clinic setting, this exempt employee promotes and restores patients’ health by developing day-to-day management and long-term planning of both the patient care areas and administrative areas of the clinic and directing, supervising, and coordinating both clinical and non-clinical staff.

• Leads the day-to-day operations and coordination of patient care services including developing the weekly staff schedule and maintaining provider’s schedules
• Identify areas for quality improvement
• Oversees staff duties
• Oversees maintenance and repair of clinic equipment
• Supervises, assigns, rewards, counsels, disciplines, and discharges (in conjunction with Clinic Director and Human Resources) appropriate employees of the clinic
• Proposes options for solving staffing problems that are within acceptable parameters and utilizes appropriate resources
• Monitors attendance according to policy
• Liaising with healthcare providers and patients
• Fosters teamwork within the clinic
• Assists in marketing the clinic
• Prepares payroll system to ensure accurate staff payment
• Develops reports as required per Rural Health Clinic regulations
• Conducts monthly staff and provider meetings and other staff meetings on an as needed basis
• Develops and maintains departmental policies and procedures and helps establish and implement goals and objectives for the clinic
• Maintains confidentiality according to policies and procedures
• Demonstrates leadership skills of critical thinking, conflict management, negotiation and motivation, and personnel development.
• Other duties as assigned.

QUALIFICATIONS:

Education:

• Graduate of an accredited program of nursing. Bachelor’s degree preferred.
• Current licensure as a Registered Nurse (RN) in the state of Iowa.
• Basic Life Support (BLS). (BLS is not required for staff with Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications).

Experience:

• Three years of nursing experience preferred.
• At least one year of supervisory experience preferred.
• Medical office experience preferred.

Other skills and qualifications: Demonstrated leadership skills necessary to gain cooperation and support from clinical and non-clinical staff. Ability work effectively with clinical and administrative staff to accomplish the goals of the clinic. Must be able to operate basic office machines. Must also possess excellent verbal and written communication skills. Must be able to handle multiple duties simultaneously. Ability to problem solve and make recommendations for conflict resolution. Positive work behavior with professional demeanor both on the phone and in person. Must have good interpersonal skills and be able to deal appropriately and effectively with all levels of Medical Center personnel, physicians, visitors, family, etc. Proficiency in computer skills (i.e., data entry, word processing, spreadsheets), Must be a self-starter who will work independently and take initiative. Must be able to maintain confidentiality. Able to meet deadlines.

Floyd County Medical Center Core Principles

Floyd County Medical Center (FCMC) Core Principles apply to every position and support FCMC’s primary value that the needs of our patients come first.

Continuously improves processes and services that support patient care, education, and research.

• Demonstrates patient-centered and customer focus by treating patients/customers as a top priority to meet or exceed needs and expectations.
• Contributes ideas and suggestions and participates in activities that improve systems, processes, and service for patients and customers.

Fosters mutual respect and supports FCMC’s commitment to diversity.

• Demonstrates mutual respect of individual differences by contributing to the recruitment, retention, and support of a diverse work force.
• Supports an inclusive work environment by communicating positively and effectively with a variety of people including patients, families, visitors, colleagues, and physicians regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability or genetic information.
• Treats others with dignity and contributes to a workplace free from harassment

Fosters teamwork, personal responsibility, integrity, innovation, trust, and communication.

• Exhibits an understanding of the roles and responsibilities of team members and recognizes individuals for their contributions.
• Contributes to the enhancement of group effectiveness by exchanging information, collaborating with other team members, and providing constructive feedback.
• Listens attentively to patients, families, visitors, colleagues, and physicians to ensure understanding and delivery of personalized service.
• Accepts feedback and uses it to improve service and individual and team performance.
• Helps develop team cohesiveness by offering assistance to team members and aligns individual work efforts to meet work unit and organizational goals for service excellence.

Maintains a patient-centered, positive, and helpful orientation when working with individuals within and outside of the department.

• Effectively manages emotions, including anger and frustration.
• Adjusts to change in a positive and supportive manner.
• Completes assignments on time, contributing extra effort to meet patients’, families’, visitors’, colleagues’, and physicians’ needs.

Adheres to high standards of personal and professional conduct.

• Adheres to patient confidentiality.
• Complies with all FCMC policies, procedures, department guidelines, and applicable laws in the conduct of routine activities and the solution of problems.
• Complies with FCMC’s attendance and punctuality policy (excludes absences related to Family Medical Leave).
• Performs activities in a manner that ensures a safe environment for patients, families, visitors, colleagues, physicians, and the public.
• Adheres to FCMC’s dress code and professional grooming standards.

Maintains and enhances professional/competency skills.

• Attends and participates in continuing education as appropriate to maintain and enhance professional knowledge and/or job skills.
• Attends and participates in all required medical center education programs (e.g. annual CareLearning updates).
• Attends and participates in all required department specific or job specific meetings.