Clinic Coordinator/Triage Nurse (RN)

Department: Rural Health Clinic

Hours: Fulltime (1.0 FTE) – M-F Day Shift

Description:

Position Overview: Under the supervision of the Clinic Director in a Rural Health Clinic (RHC) setting, this exempt employee coordinates day-to-day operations and clinic staff; triages patients calling into or presenting at the RHC as requested.

Duties and Responsibilities:

• Develops staff work schedules for clinical and non-clinical RHC staff.
• Maintains provider’s work schedule including call schedule.
• Coordinates urgent care coverage which may include collaborating with contracted healthcare provider agencies and individuals.
• Monitors and tracks staff attendance and punctuality according to policy.
• Assists Rural Health Clinic Director in addressing any staff call-ins and finding suitable replacements. May act as a fill in when necessary (Must be able to perform duties of Clinic Registered Nurse and Patient Access Clerk).
• Reviews staff timecards and prepares payroll system to ensure accurate staff payment.
• Assists Rural Health Clinic Director with new hire interviews.
• Participates in monthly staff and provider meetings and other relevant meetings as needed.
• Triages patients via telephone or in-person to determine the urgency of their need for treatment and the nature of treatment required.
• Responds to triage requests in a timely, professional manner.
• Assesses patient condition/symptoms and gives appropriate clinical direction, education, and recommendation(s) for disposition.
• Assesses needs using standard evidenced based protocols for triage, offers clinical recommendations, as well as referrals to health care providers, services and community resources.
• Documents accurately and timely in patients’ electronic health record.
• Gathers and submits Healthcare Effectiveness Data and Information Set (HEDIS) performance improvement data.
• Effectively communicates with patients, families, providers, outside agencies, and hospital personnel.
• Treats patients with respect and dignity at all times.
• Provides education for patient and family. Communicates in a way that patient and family can understand. Reinforces education as needed.
• Effectively communicates HEDIS measure specifications to Clinic Director. May assist Director with using HEDIS measure specifications for internal quality improvement activities.
• Maintains confidentiality according to policies and procedures.
• Assists in inventory and ordering of supplies and equipment.
• Assists in maintenance of safe, clean work environment.
• Assists with the general operation of the RHC.
• Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.

Minimum Education and/or Experience Required:

• Minimum of Associate Degree in Nursing (ADN). Bachelor of Science in Nursing (BSN) preferred.
• Previous experience in a medical office preferred.

Additional Qualifications:

• Must have strong computer skills including navigating online websites and working knowledge of Microsoft office products. Ability to learn and navigate Electronic Health Record.
• Ability to interact in a positive manner and to communicate well with patients, families, colleagues, director, physicians, and other medical center employees.
• Ability to use discretion in dealing with the public.
• Above average critical thinking and analytical skills required.
• Versatile and willing to coordinate with and participate in, when necessary, all other aspects of the Rural Health Clinic within scope of practice.
• Ability to handle confidential information.
• Must have patience, tact, and cheerful disposition and enthusiasm, as well as willingness to handle difficult situations.
• Demonstrated excellent interpersonal skills (listening, non-verbal communication, tone, empathy).
• Must be able to interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
• Excellent oral and written communication skills required.
• Self-motivated.
• Must be able to handle multiple duties simultaneously.
• Able to meet deadlines.
• Must be able to read, write, comprehend, and verbally communicate in English fluently.
• Integrity and ability to work independently. Initiative to take on tasks without being told.
• Strong attention to detail.
• Adaptive to change, embraces change with optimism.
• Ability to prioritize assignments and manage time efficiently.
• Ability to operate technologies and equipment associated with this position.
• Must have a service mindset and a commitment to continuous learning.
• Ability to work outside of regularly scheduled hours if needed.

Licensure/Certification Required:

• Current licensure as a Registered Nurse (RN) in the State of Iowa.
• Basic Life Support (BLS).
• Mandatory Reporter.

Physical/Cognitive Requirements:

• Sit: Frequent
• Stand: Frequent
• Walk: Frequent
• Lift:
  • 10 pounds Frequent
  • 25 pounds: Frequent
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Carry:
  • 10 pounds: Frequent
  • 25 pounds: Frequent
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Push/Pull:
  • 10 pounds: Occasionally
  • 25 pounds: Occasionally
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Squat/Kneel/Crouch: Occasionally
• Climb: Never
• Balance: Occasionally
• Twist: Occasionally
• Bend/Stoop: Frequent
• Crawl: Never
• Grasp/Grip: Constant
• Talk: Constant
• Hear: Constant
• See: Constant

• Anything greater than 50 pounds- assist of two or more, or mechanical lift are required.

Environmental Factors:

• May be exposed to communicable diseases due to working in a health care environment.
• Works in a well-illuminated climate-controlled environment.
• Moderate noise level when machines/equipment in use but typically quiet environment.
• May come in contact with blood and other body fluids.

Organizational Relationships:

Reports to: Rural Health Clinic Director

Employees supervised: None