What are the responsibilities and job description for the Inside Sales Engineer position at Flowtec Group?
Inside Sales Engineer – Industrial Flow Control
Location: Minden, NV
Department: Sales / Applications Engineering
Reports To: Inside Sales Manager or Regional Sales Manager
Company Overview
We are a leading provider of industrial flow control solutions, including valves, actuators, and related process equipment.
Our products serve a wide range of industries:
- Water / Wastewater
- Mining
- Chemical Processing
- Industrial Manufacturing
We deliver reliable, engineered solutions for demanding applications, helping customers optimize performance, safety, and efficiency.
Position Summary
The Inside Sales Engineer supports customers, distributors, and outside sales personnel by:
- Preparing accurate quotes
- Providing technical recommendations
- Coordinating order execution
This role blends technical expertise with customer service, ensuring clients receive timely, cost-effective solutions for their process applications.
Key Responsibilities
Quoting & Applications Support
- Prepare accurate quotes for valves, actuators, accessories, and engineered equipment packages
- Interpret specifications, P&IDs, data sheets, and technical drawings to recommend the right products
- Select equipment based on pressure class, materials, media type, and application requirements
- Assist customers with technical questions regarding capabilities, lead times, and certifications
- Review application data to ensure solution compatibility with process conditions (e.g., abrasive, corrosive, or slurry media)
Order Management & Coordination
- Enter and verify orders in ERP/CRM systems
- Collaborate with production, engineering, and supply chain to ensure on-time shipments
- Prepare purchase requisitions for components like actuators, limit switches, and control devices
- Keep customers informed of order status and changes
Customer Support
- Serve as a technical point of contact for distributors, OEMs, and end users
- Provide after-sale support: troubleshooting, installation guidance, documentation, and warranty assistance
- Build strong relationships through responsive and accurate support
Documentation & Technical Support
- Read and interpret technical drawings, assembly diagrams, and specification sheets
- Provide or request engineering drawings, BOMs, and manuals as needed
- Maintain accurate customer records, quotes, and order files in CRM/ERP systems
Cross-Functional Collaboration
- Work with engineering on custom solutions for challenging applications
- Support marketing with product feedback, market trends, and competitor insights
- Assist outside sales with follow-ups, quote conversions, and strategic opportunities
Required Qualifications
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Engineering Technology, or related field
- 1–3 years of experience in inside sales, applications engineering, or technical support (experience with valves, pumps, actuators, or industrial equipment preferred)
- Ability to interpret engineering documents: P&IDs, data sheets, mechanical drawings
- Strong understanding of valve types, actuation methods, and industrial process systems (training available)
- Proficiency in ERP/CRM systems and MS Office Suite
- Excellent communication, organizational, and problem-solving skills
✅ Why This Role?
- Work with a technical, customer-focused team
- Engage with challenging industrial applications
- Opportunity to grow in sales and engineering expertise