What are the responsibilities and job description for the Sales Support Associate - Sunbelt Supply position at FloWorks?
Sunbelt Supply is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas.
Job Information
The Sales Support Associate is responsible for supporting sales team efforts by expediting, executing and complying with customer requirements on all orders. Handles document requirements for export compliance and customer requests via telephone, fax or email. Coordinates with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer inquiry & delivery requirements and other requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.
Key Responsibilities
- Provides documentation required by customer
- Process orders and assist with quotes for customs
- Provide support with shipping and receiving in CSD
- Responds in a timely fashion to customer requests
- Performs follow-up to ensure timely shipment of materials and customer satisfaction
- Maintains strong working relationships with customers
- Resolves customer service issues.
- Tracks open sales orders
Qualifications:
- Experience in inventory sales
- Proficient with Outlook, Excel, and Microsoft Word
- HS Diploma or GED required
- 0-2 years of experience in area of responsibility
Physical Demands
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually utilize visual acuity to read technical information and/or use a keyboard
- Occasionally required to lift/push/carry items up to 25 pounds
- Occasionally work near moving mechanical parts
- Occasionally exposure to outside weather conditions
- Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment
This role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.
The Perks of Working Here
FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
- Medical, Dental & Vision Insurance with multiple plan options
- Company-paid Life and Disability Insurance
- 401(k) with company match
- Health Savings & Flexible Spending Accounts
- Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
- Employee Assistance Program (includes 3 free counseling sessions)
- Identity Theft Protection at discounted rates
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.
FloWorks participates in the US Government’s E-Verify program.