Area Supervisor 1

Position Overview:

Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.

Responsibilities/Job Duties:

• Champions health, safety, environmental and service policies, standards and process improvement.
• Responsible for the value creation and profitability of assigned area
• Ensures that equipment is clean and maintained is excellent working condition.
• Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries
• Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area
• Provides leadership and communication of company practices
• Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
• Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted
• Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources
• Evaluates direct reports and makes recommendations for Technical and soft skills training
• Implements, manages and communicates performance measures for area for responsibility.
• Accountable for implementation and execution of budget, and Operational Standards and Processes
• Participates in management reviews of measures with team, develops and executes action plans for improvement
• Must be able to work with the team in developing improved work processes for the department
• Performs other duties as assigned

Qualifications:

• Exhibit strong customer service, interpersonal, coaching and leadership skills
• Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
• Strong organizational, planning and scheduling, process management and negotiation skills
• Strong analytical abilities, mechanical aptitude combined and problem solving skills
• Strong Writing skills with technical subject matter and oral communication skills
• High school diploma or experience equivalent
• Specific industry knowledge and job experience
• Planning & Scheduling experience preferred
• 3 years of experience in customer relations
• 7 years of required technical experience
• 3 years of supervisory experience
• Valid Driver’s License with satisfactory driving record