What are the responsibilities and job description for the Customer Support Specialist position at Florida Window and Door?
We are looking for a committed, detail-oriented, and highly organized Customer Support Coordinator to join our team. In this position, you will serve as the main contact for our clients, ensuring that their needs are addressed with outstanding service. You will handle customer inquiries, offer solutions, and facilitate communication between clients and various departments. This role is perfect for those who are enthusiastic about client services and excel in a fast-paced environment.
Requirements
Key Responsibilities
Requirements
Key Responsibilities
- Support the scheduling and management of appointments for our Measure Technicians
- Perform clerical tasks, including but not limited to data entry and document preparation
- Work collaboratively with other departmental staff to ensure smooth process flow
- Manage inbound and outbound calls with an emphasis on delivering exceptional service and ensuring a positive customer experience
- Act as the primary point of contact for customer inquiries via phone, email, and chat
- Evaluate customer issues and provide timely and effective solutions
- Coordinate with internal teams to address client concerns and enhance service delivery
- Previous experience in client services or customer support roles is highly preferred
- Skilled in utilizing computer systems and software for documentation and communication, including CRM tools
- Familiarity with sales processes is beneficial but not required
- Experience in dispatching
- Knowledge of city locations in Florida
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
