What are the responsibilities and job description for the Job Title position at Florida West Coast Credit Union?
Company Description Florida West Coast Credit Union is a member-focused financial cooperative dedicated to helping individuals live better and dream bigger at every stage of life. Founded in 1942 to serve Hillsborough County employees, the credit union has expanded its field of membership over the years, including Pasco County employees, and adopted its current name in 1984. The organization emphasizes meaningful, personalized, and trusted relationships, with a strong commitment to members’ financial well-being. Florida West Coast Credit Union continues to help members save money, reach personal and financial goals, and receive guidance and counseling tailored to their needs.
Role Description This is a full-time, on-site role located in Brandon, FL. The role involves supporting members with day-to-day financial needs, such as processing transactions, answering account questions, and providing information about credit union products and services. Responsibilities may include maintaining accurate records, following established policies and procedures, and ensuring a high standard of member service in every interaction. The individual in this role will collaborate with colleagues to resolve member issues, contribute to branch operational goals, and promote financial solutions that align with members’ short- and long-term objectives.
Qualifications
- Strong member service and communication skills, with the ability to build trusted, professional relationships.
- Attention to detail and basic math skills to accurately process transactions and maintain records.
- Comfort with computers and financial systems, including learning new software and following digital workflows.
- Ability to work on-site in Brandon, FL, manage time effectively, and contribute positively in a team environment.
- Prior experience in banking, credit unions, or customer-facing financial services is beneficial.
- High school diploma or equivalent required; additional education in business, finance, or a related field is a plus.
- Demonstrated integrity, reliability, and commitment to supporting members’ financial well-being.