What are the responsibilities and job description for the Bilingual Medical Office Receptionist position at Florida Urology Partners LLP?
Description
Florida Urology Partners is growing and we are searching for that cheerful and helpful medical receptionist to join our team! Our office is located at the corner of Lumsden and Bell Shoals in the medical office park. Our office is a brand new beautiful, modern, light and bright clinic.
We have more than one practitioner in this location so it is very busy and lots of activity. You must be organized and able to keep track of your day. The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Excellent communication skills is necessary. A welcoming smile is required! Bilingual English/Spanish is highly preferred.
Requirements
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Epic EHR experience desired but not required
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Collecting co-pays and patient balances
- Bilingual English/Spanish
- Understand and uphold HIPAA regulations
Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.
Computer skills: Electronic Health Records (EPIC) , Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites, Phreesia