What are the responsibilities and job description for the Bilingual Medical Office Front Desk Receptionist position at Florida Urology Partners LLP?
Description
We are a very busy urology office with more than one practitioner each day which means a lot of patients to check-in! The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Many of our offices are high volume and fast paced so excellent organizational and prioritization skills are necessary. Bilingual English/Spanish is highly desired. Experience with Epic EHR a plus.
Please note, reliable transportation will be necessary because this position will rotate between three of our clinics and each day you may be in a different location. Location areas are: Town and Country, Westchase and Carrollwood.
Requirements
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Collecting co-pays and patient balances
- Reconciling end of day collections
- Understand and uphold HIPAA regulations
- Epic experience desired but not required
- Bilingual English/Spanish preferred
- At least one year of experience in a Medical Office setting
Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.
Computer skills: Electronic Health Records, Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites.
Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.