What are the responsibilities and job description for the Spring Service Desk Pool (OPS) position at Florida State University and Careers?
Department
Information Technology Services (ITS)
Responsibilities
The ITS Service Desk is the first point of contact for students, faculty, staff, and constituents of the University when associated with requesting and receiving support for technologies provided by ITS. This position helps ensure that ITS support and service requests are properly managed by ITS service providers and their staff.
Answer inbound calls, resolve basic IT issues using Case Management Guidelines.
Qualifications
High school diploma or equivalency.
Preferred Qualifications
Who is an ideal candidate for this position?
Self starter, ability to follow instructions; ability to work in a structured work environment. Exceptional customer service and time management skills.
What is a typical day in this position?
Answer inbound calls via a call center environment, manage Cases to resolution and be a team player.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.