Eligibility & Benefits - Maitland

Eligibility & Benefits – Maitland

Join our team at Eye Physicians of Central Florida, a Division of Florida Pediatric Associates and play a key role in delivering compassionate, high-quality care to our patients. In this position, you will support healthcare providers, contribute to a positive patient experience, and be part of a collaborative, patient-focused team dedicated to making every visit meaningful.

Position Summary:

This position is responsible for verifying patient benefits for upcoming appointments, accurately documenting the information in the practice management system, and communicating with patients as needed.

Education and Training

• High School Diploma or GED required
  
  
  

Experience

• Minimum of one (1) year of experience working in a medical front office or similar role
• Experience with practice management systems, patient registration, and scheduling systems
  
  
  

Skills

Working knowledge of:

• Electronic Medical Records (EMR) systems and patient scheduling software
• Insurance verification processes and basic billing procedures
• Office equipment, including scanners, fax machines, and copiers.
  
  
  

Understanding of:

• Front Office Operations: Familiarity with check-in/check-out processes, payment collection, and general administrative workflow.
• Customer service best practice in a healthcare setting
  
  
  

Duties And Responsibilities

• Perform administrative and general office functions, including but not limited to copying, filing, faxing, and data entry.
• Answer telephone calls, provide information, screen and route telephone calls to the appropriate person or department.
• Verify eligibility and benefits for all patients including deductible and co-pay information prior to the appointment. Accurately document information into the practice management system.
• Obtain referrals and letters of authorizations from PCP or insurance company before appointment.
• Cancel or reschedule patient appointments as necessary based on insurance information.
• Print next day appointment schedule for practitioners and review for any add-on patients.
• Ensure all emails related to adding patients to the appointment schedule are reviewed and completed on a daily basis.
• Cover for front desk personnel, as needed.
  
  
  

Benefits Package:

• 90% Employer Paid Employee Medical
• Dental
• Vision
• 100% Employer Paid STD & LTD
• Supplemental Insurance Options
• 15 Days PTO – First Year
• 7 Paid Holidays
• 401k Plan and Amazing Work Environment
  
  
  

Equal Employment Opportunity Statement

Florida Pediatric Associates is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristics protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law.