What are the responsibilities and job description for the Referral Specialist - Family Practice position at Florida Medical Clinic?
Position Summary:
Job Title: Referral Specialist
Job Summary: The initial contact of each new patient.
Why is Florida Medical Clinic Orlando Health your best place to work?
Other Related Functions
Qualifications:
Experience
One (1) year of retail, customer service or health care.
Florida Medical Clinic Orlando Health
Job Title: Referral Specialist
Full Time: Monday - Friday, 8:00 AM to 5:00 PM
Department: Family Practice
Location: 2100 Via Bella Blvd, Land O' Lakes, FL.
Job Summary: The initial contact of each new patient.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities:
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Essential Functions
- Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
- Ensures financial information and insurance has been verified.
- Updates patient insurance information in billing systems as needed
- Initiates the referral and authorization process for all services and visits.
- Works closely with nursing and medical staff to facilitate optimal patient care.
- Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments.
- Coordinates with other departments as needed to facilitate patient’s visit.
- Provides patient with referral information for other physicians and facilities.
- Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Assumes responsibility for professional development and education.
Education/Training
High school graduate or equivalent education.
High school graduate or equivalent education.
Experience
One (1) year of retail, customer service or health care.