What are the responsibilities and job description for the Assistant Manager, Accounts Receivable, Central Business Office (Florida Medical Clinic) position at Florida Medical Clinic Orlando Health?
Analyzes, audits, tracks, reports, monitors, and makes recommendations in areas of workflows and reimbursement, which impact accounts receivables and customer satisfaction levels of Orlando Health.
Essential Functions
Essential Functions
- Develops goals and objectives and establishes and implements policies and procedures for team operations
- Communicates with Department Liaisons and coordinates resolution of A/R issues such as; special projects, payor projects and claim events
- Responsible for monitoring days in accounts receivable for all contracted and non-contracted payors, as well as optimizing reimbursement and reporting any/all fluctuations
- Reviews and validates account dispositions, collection referrals and payment research requests
- Manages the daily operations for the area of responsibility and all human resource related functions
- Assigns, prioritizes, and monitors respective staff workload
- Responsible for productivity standards, performance evaluations, personnel issues and staff development, core competencies, coaching plans and daily coaching for staff
- Reviews team performance, effects changes as needed to improve services
- Simplifies work flow and assures compliance with regulatory requirements
- Selects and trains/orients supervised personnel
- Assists in the preparing of departmental budgets and allocation of funds within their scope of operation
- Establishes and directs overall quality assurance activities
- Assigns, prioritizes and distributes work to be completed
- Responsible for the orientation and training of new employees for their respective area
- Holds regularly scheduled staff meetings and one-on-one staff sessions with agendas and minutes
- Maintains established policies and procedures, objectives, quality assurance to staff
- Maintains required records, files, reports and statistics
- Ensures that the respective area of responsibility operates within established budget limits and justifies any variances to Manager
- Addresses all patient/visitors/staff complaints and ensures that appropriate action is taken to resolve the problem
- Ability to communicate cooperatively and constructively with physicians, nurses, guests and other team members of the healthcare team
- Ability to maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds
- Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
- Maintains compliance with all Orlando Health policies and procedures
- Provides assistance to senior management on developing and implementing specific programs, products and services
- Participates in professional development activities to keep current with trends and practices in health care administration
- Maintains strictest confidentiality
- Establishes and maintains an environment of positive motivation through individual and group interactions with staff
- Facilitates and support the departmental goal setting process for staff
- Utilizes problem solving techniques to create a proactive environment
- Responsible for maintaining professional growth and development through education programs, lectures, research, etc.
- Associate’s degree in Accounting, Finance or related field
- High School Diploma or equivalent and two (2) years of directly related work experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section)
- Experience in Microsoft Word and Excel or similar computer software is required
- Must complete Patient Services Professional Development program within one (1) year from date of hire
- None
- Five (5) years of experience in physician revenue cycle management required
- Working knowledge of Medicare, Medicaid, managed care and commercial insurance reimbursement policies
- Familiarity with CPT, HCPCS and ICD-9 and ICD-10 coding and collection laws