Front Desk Coordinator

About the Role:

The Front Desk Coordinator at FL CENTER FOR GASTROENTEROLOGY, B17, serves as the primary point of contact for patients and visitors, ensuring a welcoming and efficient front office environment. This role is critical in managing patient flow, scheduling appointments, and handling communications between patients and medical staff. The coordinator will maintain accurate patient records and contribute to the smooth operation of the clinic. By providing exceptional customer service and administrative support, the Front Desk Coordinator helps enhance patient satisfaction and supports the overall healthcare delivery process. This position requires a detail-oriented and organized individual who can multitask effectively in a fast-paced medical setting.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting, preferably in a front desk or administrative role.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications:

• Experience working in a gastroenterology or specialty medical practice

Responsibilities:

• Greet and check in patients promptly and courteously upon arrival.
• Manage appointment scheduling, cancellations, and rescheduling using the clinic’s electronic health record system.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate staff members.
• Verify patient insurance information and assist with the collection of co-pays and outstanding balances.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Coordinate communication between patients, physicians, and other healthcare providers to facilitate smooth clinical operations.
• Prepare and organize patient intake forms and ensure all necessary documentation is completed prior to appointments.
• Assist with administrative tasks such as filing, faxing, and managing office supplies.

Skills:

The Front Desk Coordinator utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring minimal wait times and smooth patient flow. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance companies, facilitating clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables accurate data entry, retrieval, and management of patient information. Problem-solving skills help address scheduling conflicts, billing questions, and patient concerns promptly and professionally. Additionally, the ability to maintain confidentiality and demonstrate empathy supports a positive patient experience and compliance with healthcare regulations.