Diesel Parts & Service Coordinator

Overview

Florida Detroit Diesel Allison is searching for a Diesel Parts & Service Coordinator. 

Position Summary

Reporting to the Service Manager, the incumbent is responsible for the general administration and coordination of the service department. Overall, responsibility includes opening and managing service, warranty, inter-company warranty requests, commissioning, sales and paint jobs. Monitor material and labor cost of all non-sales order service, paint and billable jobs done outside of production by any department within S&S; review costs and prepare invoices upon completion of work. Prepare monthly cost analysis for labor and materials (warranty and service). Act as liaison with the finance department.

Responsibilities

• Manage billing orders and tracking the cost comparison of margins (job cost vs. invoiced amount).
• Manage back orders and review job costing; submit job costing for approval to close, monitor outstanding orders that require approvals, close service jobs.
• Maintaining open purchase orders for existing jobs; track outstanding purchases not received on jobs, monitoring for cancellations, parts added by production planning, outside labors and OTB purchases done by purchasing.
• Ensure all sale files contain correct documentation such as, purchase orders, shipping documents, quotes, job costing, customer signed change orders and any additional documentation (SOX compliance documents including signed warranty approvals and customer acceptances) for service.
• Confirm parts and labor rates, adjustments to approved warranty amounts once job is completed. Ensure all documentation is accurate for auditing (Billable - Warranty).
• Enter materials into Bills of Materials (BOMs) for service jobs; prepare weekly summary of open service orders.
• Reviewing daily field service reports – check and balance labor and parts costs for field service, ensure parts required are ordered and/or sent to technicians in the field.
• Read catalogs, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill orders for parts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Other duties as assigned and/or required relating and supporting the service and parts departments.

Qualifications

High School Diploma or General Education Degree (GED) and five to seven years related experience required. Associates or Bachelor's degree strongly preferred.

• Ability to perform work accurately and thoroughly.
• Ability to organize and direct a project to completion.
• Ability to effectively build relationships with customers and co-workers.
• The trait of being dependable and trustworthy.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word

SKILLS & ABILITIES:

Computer Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Prior experience with Oracle service system preferred.

Physical Activities & Requirements: 

Standard Office Criteria

Working Conditions: 

Standard Office Criteria

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.