What are the responsibilities and job description for the Case Aide position at Florida Care Management Services Agency?
Under the direction of the Supervisor and Case Managers, the Case Manager Assistant (CMA) is primarily responsible for assisting the Case Management team with assigned clerical activities to facilitate the coordination of services for our members.
The CMA will be responsible under the direction of the Case Managers to assist with any of the following tasks:
- Completing “hold”/ “resume” of service(s)
- Faxing/e-mailing “hold”/ “resume” of service(s) to all relevant providers
- Obtaining confirmation of all faxes
- Uploading case management documents into Docuware
- Documentation of completed tasks in CMIS for service changes
- Answering incoming calls for the call center
- Complete 701B Assessment Tool
CMAs are not allowed under any circumstance to complete any clinical Case Management responsibilities such as:
- Completing a home visit
- Completing a Care Plan
Under special circumstances and when approved by a Case Manager Supervisor, the CMA may complete a telephonic encounter with the member or on behalf of the member.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Ensure that HIPAA regulations are followed
2. Ensures results are consistent, reliable, and accurate to avoid a gap in client services.
3. Ensure that requests are prioritized in a manner that ‘high’ demand requests are processed first.
4. Ensure call center is always attended and incoming calls resolved.
Skills / Requirements Qualifications:
- Experience with MS Office Products - Word & Excel.
- Flexible and strong at multitasking.
- Excellent interpersonal and people skills.
- Excellent verbal and written communication skills.
- Self-motivated, highly organized, and detail-oriented.
- Possess above-average analytical and problem solving skills.
Ability to handle multiple concurrent projects.
EDUCATION
Preference – Associates Degree
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Ability to Relocate:
- Miami, FL 33130: Relocate before starting work (Required)
Work Location: Hybrid remote in Miami, FL 33130
Salary : $17