Receptionist

JOB TITLE:         Receptionist

REPORTS TO:    Executive Assistant

SUPERVISORY DUTIES:    None    

STATUS:            Part-time, nonexempt, 15-25 hours per week

HIRING PAY:        $11 - $12 per hour
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Who we are:
Now in our 123rd  year of service to the Charlotte community, Crittenton is a non-profit organization whose mission is to empower women and children through education, health, residential care, and supportive services.  We envision ending the generational cycle of poverty and trauma, creating better tomorrows. We’re nationally accredited and guided by a trauma-informed model of care to make our clients feel safe, supported, and empowered.  
 
Summary:  Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Essential Duties and Responsibilities:

•    Retrieves messages from voice mail and forwards to appropriate personnel.
•    Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
•    Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
•    Answers questions about organization and provides callers with address, directions, and other information.
•    Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
•    Monitors visitor access and maintains client confidentiality.
•    Receives, sorts, and routes mail; uses postage machine to post outgoing mail.
•    Orders, receives, and maintains office supplies.
•    Orders flowers for clients after delivery.
•    Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
•    Performs other clerical duties as needed, such as filing, photocopying, and collating.

The following are representative of the essential job functions and physical requirements necessary to perform this position. Reasonable accommodations may be made to enable qualified individuals with different abilities to perform the essential functions.
Essential Functions:
•    Operate a multi-line telephone system to answer incoming calls promptly, determine caller needs, and direct calls to appropriate personnel or departments.
•    Retrieve, record, and accurately relay voicemail messages in a timely and professional manner.
•    Provide accurate information to callers regarding the organization, including directions, contact information, and general inquiries.
•    Greet and assist on-site visitors, determine the nature of their visit, and notify appropriate staff while maintaining a welcoming and professional environment.
•    Monitor visitor access to the facility and maintain confidentiality of clients, staff, and organizational information.
•    Receive, sort, and distribute incoming mail; prepare and process outgoing mail using a postage machine.
•    Order, receive, and maintain office and front desk supplies within established procedures.
•    Coordinate flower orders for clients following delivery as directed.
•    Prepare, create, and print routine documents such as fax cover sheets, memos, correspondence, and reports.
•    Perform general clerical duties including filing, photocopying, scanning, and collating documents.
•    Maintain an organized, clean, and professional front desk and reception area.
•    Communicate effectively and professionally with staff, visitors, and callers at all times.
Physical Requirements:
•    Ability to sit for extended periods while answering phones and performing clerical tasks.
•    Ability to stand, walk, and move throughout the reception and office areas as needed to greet visitors or deliver items.
•    Ability to use hands and fingers for keyboarding, writing, handling mail, and operating office equipment such as phones, printers, copiers, and postage machines.
•    Ability to read and interpret written materials, computer screens, and phone displays.
•    Ability to communicate clearly and effectively in person and by telephone.
•    Ability to occasionally lift, carry, or move office materials or supplies (generally up to 25 pounds).
•    Ability to maintain focus and multitask in a fast-paced front desk environment.
This job description reflects management’s assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. Crittenton will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

Crittenton is dedicated to diversity in our staff and our work.  An Equal Opportunity Employer, we are committed to inclusivity in our hiring practices and we encourage members of all groups and communities to apply for this position.  We do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or genetic information.  It is our intention that all qualified applicants are given equal opportunity and that selection decisions are based on job-related factors.
 

Salary : $11 - $12