Telecommunications Officer *Multiple Positions"

Job Description

The Telecommunications Officer is responsible for receiving calls on emergency and non-emergency lines; obtains, assesses and dispatches information to law enforcement, fire and EMS agencies.

Essential Functions

• Answers all emergency and non-emergency telephone lines.
• Obtains and dispatches information to proper law enforcement, fire, and EMS agencies.
• Tracks progress of dispatched law enforcement, fire, and EMS units to ensure their safety.
• Monitors law enforcement, fire and EMS radio communications.
• Monitors and operates the National Crime Information Computer to receive information regarding license tags and criminal records.
• Receives and responds to calls of non-emergency nature from the public and various County department employees.
• Maintains accurate and up-to-date records of all calls received using electronic database, written logs, and tape recordings.
• Prepares and maintains a variety of logs, including but not limited to those pertaining to wrecker rotation, criminal histories, crime stoppers information, NCIC records, daily responses, equipment maintenance, etc.
• On call for emergency operations; works in Mobile Dispatch Center or County Emergency Operations Center during disaster operations if required.
• Operates a variety of equipment such as NCIC computer, console, computer-aided dispatch, TDD, two-way radio system, tape recorder/player, etc.
• Interacts and communicates with various groups and individuals such as immediate supervisor, co-workers, County department directors, managers, employees, law enforcement, attorneys, emergency response agency employees and the general public.
  
  

Non-Essential Functions

• Attends meetings, classes, and seminars as appropriate.
• Moves equipment as necessary.
• Performs all other related duties as required.
  
  

Qualifications: Education and Work Experience

• Requires a high school diploma.
• Must possess or obtain and maintain APCO PST1, NCIC EMD, EFD, EPD, CPR and South Carolina E-911 telecommunicator certification.
• Must possess a valid state driver’s license and have no criminal record.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee will occasionally be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Must be able to reach, bend, stoop, carry, move and lift 10 lb. objects regularly.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee must have the ability to travel up to 5%.
  
  

Company Description

Vision

Florence County strives to be an exceptional place to live, work, and visit by enhancing the quality of life for our employees and those who call the County home, by encouraging innovation and economic opportunities, and by fostering trust and integrity in the County.

Mission

Florence County will provide high-quality public services, plan for the needs of our citizens, and promote a safe, healthy, and thriving community for all.

Benefits

• South Carolina Retirement System
• Annual Leave
• Sick Leave
• Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Health Savings Account
• Health Flexible Spending Account
• Dependent Flexible Spending Account
• Onsite Employee Health Clinic
• Onsite Employee Workout Facility
• Tuition Reimbursement Program
• South Carolina Deferred Compensation Program
• Employee Assistance Program (EAP)
• Supplemental Insurance Options
• Discounted rates at local fitness facilities